Bilingual Inside Sales Representative

2 weeks ago

Bradford, Canada Vins Plastics Full time

**Job description**

Vins Plastics’ mission is to offer a full range of superior, innovative & sustainable packaging products and deliver them with the highest level of personal service and full value for our clients. We aim to provide a workplace for all our Employees which puts safety first, encourages creativity, professionalism, teamwork, and fun, in a positive atmosphere of mutual trust and respect. And to operate the Company on a sound financial basis of profitable growth, creating career opportunities and financial rewards for our Employees and shareholders.

The goal of the Bilingual Inside Sales Representative (French/English) is to go the distance to make our customers happy. The Bilingual Inside Sales Representative will handle customer inquiries across multiple platforms, quickly assessing the situation and actioning on a solution that will ensure all customers are happy with their experience.

**About you**
- You always have an eye out for ways to engage and delight our customers.
- Able to speak both English and French fluently
- You are result-oriented - you love hitting goals individually and as part of a team.
- You thrive in a dynamic work environment.
- You’re passionate about our customers and inspired by Vins Plastics and our mission.

**Responsibilities**:

- Master the internal systems to problem-solve and optimize the customer experience using best practices and processes.
- Provide knowledgeable follow-up and offer solutions to customers regarding requests and pricing.
- Plan and execute production orders/sales orders and confirm production reports
- Collect and analyze production data to be relayed to the customer.
- Work cross-functionally with team members in Graphics, Sales Production and Estimating, to improve the entire customer journey.
- Effectively work through issues that impact multiple teams and determine the appropriate solution.

**Hours**:

- Must be available to work full time hours onsite, Monday-Friday, 8:30am-4:30pm.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Bradford, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- sales: 1 year (preferred)

Work Location: Hybrid remote in Bradford, ON

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