Systems Administrator, Level 1

4 weeks ago

Toronto, Canada Waterfront Toronto Full time

**Position**:
Systems Administrator, Level 1

**Term**:
Fulltime

**Location**:
Toronto, Ontario, Canada

**Reporting to**:
Director, IT

**The Organization: Waterfront Toronto**

Waterfront Toronto was established by the Government of Canada, the Province of Ontario and the City of Toronto in 2001 to oversee and lead the renewal of the city’s waterfront. Our mandate is to deliver a revitalized waterfront that brings together the most innovative approaches to sustainable urban development, excellence in urban design, real estate development, and leading technology infrastructure. Working with the community, and with public and private-sector partners, Waterfront Toronto creates neighbourhoods anchored by parks and public spaces, and diverse, sustainable, mixed-use communities that offer a high quality of life for residents, employees, and visitors alike. We are transforming the waterfront for the use and enjoyment of the people of Toronto, Ontario and Canada, to foster economic growth and to redefine how the city, province and country are perceived by the world.

**The Opportunity: Systems Administrator, Level 1**

Waterfront Toronto is seeking a **Systems Administrator, Level 1**, responsible for effectively and efficiently managing all client-side IT systems and day-to-day operations, with a strong focus on customer service and timely service delivery. This position is required to be onsite up to five days a week.

**Key Responsibilities**:

- Monitors the IT helpdesk; triages, troubleshoots and assigns tickets. Escalates tickets when necessary, identifies trends and makes suggestions for remediation. Ensures an early first response time for all tickets received.
- Deploys, maintains, and troubleshoots mobile devices for users, ensuring they meet organization security standards using a Mobile Device Management system.
- Maintains and troubleshoots business functional technology including Audio/Visual, conferencing systems, printer and printer related systems and telephony. Ensure systems are operational and available for use.
- Follows organization process to onboard and offboard users and maintains user accounts and security.
- Works with third-party vendors, consultants, and support to ensure optimal delivery of client-side systems.
- Some after-hours work will be required.

**Skills and Qualifications**:
As an IT professional, your background should include:

- Excellent customer service skills with supporting client needs in a complex technology environment in an on-site helpdesk environment.
- Excellent verbal and written communication skills to relay complex technical issues, resolutions, and training to non-technical individuals.
- Excellent knowledge of SCCM and Microsoft Intune for software deployment, patch management, and asset management
- Significant knowledge of server technologies including Microsoft Azure, Active Directory, GPOs, file shares, permissions, PowerShell and networking.
- Significant knowledge of computer hardware including desktops, laptops, and peripherals.
- Strong knowledge of security best practices including anti-virus/anti-malware, client firewalls and encryption. Knowledge of Palo Alto Cortex XDR an asset.
- Strong knowledge of mobile devices and communications and strong knowledge of Microsoft Intune.
- Strong Knowledge of Microsoft SharePoint Online and Microsoft OneDrive
- Strong knowledge of TCP/IP networks, including switching concepts, routing, and wireless technologies. Knowledge of network access control systems an asset.
- Knowledge of Teams Voice or VoIP telephony systems an asset.
- Knowledge of audio/visual, video conferencing and printing an asset.
- Knowledge of remote assistance tools, such as TeamViewer, an asset.
- Excellent analytical skills and the ability to solve complex problems.
- Ability to handle multiple tasks and work under deadlines.
- Degree or college diploma in Computer Science/Systems or related field of study with 5 years’ work experience in administration of systems software and support. Industry certifications (A+, Network+, Microsoft Certified) are an asset.

**Salary**:We offer a competitive salary and benefit package.

**Other Considerations**:
This position is required to be onsite up to five days a week.

**Application Process**:
Please indicate in your cover letter how you learned about the job posting and include the specific site or network.

We thank all applicants for their interest; however, only those selected for further consideration will be contacted.

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