Product Support Technician

4 weeks ago

Calgary, Canada ComTech Energy Full time

We’re building a better future, for everyone._ ComTech Energy is a leading-edge provider of proprietary mobile fuelling solutions for CNG, RNG, and Hydrogen. With the demand for low-carbon fuels on the rise, ComTech brings a unique value proposition, innovative solutions, and exceptional customer focus. Finning International, and its subsidiary 4Refuel, have become a strategic investor in ComTech Energy to help us scale and advance our position in the market.

We are on a relentless pursuit to lead the transition to renewable energy for a cleaner, more sustainable future.
- Our culture is everything._ If you’re a purpose driven, energetic self-starter with a solution-focused, positive mindset, we would like to learn more about you.

We are looking to add a **Product Support Technician (PST)** to join our growing team. The role of the PST at ComTech Energy is to collaborate with and provide technical expertise as required to all internal and external stakeholders. The PST is accountable for supporting all ComTech products and service contracts to ensure proper operation and customer satisfaction.

**Roles & Responsibilities**
- Support the selection and onboarding of Alternate Service Providers (ASPs)
- Create and update training manuals, video and documentation for ASPs
- Review and understand project plans, job requirements for equipment, materials, installation, and quality control, from a technical perspective.
- Travel within Canada & US to support commissioning and service as needed. 15-20% travel
- Support ComTech Project team from a technical perspective
- Ensure all health and safety policies are followed when you perform your work.
- Perform project commissioning and start-up, as required
- Provide ‘On call’ support for SWIFT US and Canada, as scheduled, and support site contact in addressing immediate issues and dispatching ASPs, if required
- Perform onsite repairs, as needed.
- Other duties as assigned.

**Experience & Qualifications**
- Post Secondary degree or trade license in related field
- 5+ years of industry related (CNG) experience in Construction
- Ability to read and understand drawings, schematics, and construction documents
- Able to professionally communicate both written and verbal
- Capacity to manage high-stress situations
- Ability to multi-task and manage various project elements simultaneously
- Maintain a valid Driver’s License and provide a recent clean Driver’s Abstract
- Previous experience in electrical trouble shooting (low voltage)
- Previous experience on reciprocating compressors an asset
- Previous experience on Hydraulic systems
- Previous experience with controls systems
- High mechanical aptitude and ability to follow O&M manuals, mechanical and electrical drawings.
- Self-starter and a team player
- Working knowledge with Excel and computer systems.

There is a powerful transition underway in North America. Transportation fleets are converting from diesel fuel to alternative fuels for powering their fleets. In the U.S., a CNG infrastructure is already in place. Here in Canada, we are leading the way. Join our team today

ComTech Energy is firmly committed to providing a safe, healthy and environmentally responsible workplace for all employees, customers, subcontractors and any person(s) who may be affected by the work of our company.

**Benefits**:

- Dental care
- Extended health care
- Eye Exams
- Disability insurance
- Life insurance

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