Field Service Technician
2 weeks ago
**Job description**:
**Job Purpose**:
To work with Dispatchers and Field Service Manager - to inspect, repair and perform periodic preventive maintenance on electronic equipment in a retailer environment. Maintain customer relationships in assigned territory through on-time service, professional representation, timely communication, descriptive and accurate paperwork and completing the service provided.
This is a contract position requiring on call availability 364 days a year. Monthly fee with other billable opportunities. Background check and Government security clearance required.
Training and technical support provided.
**Duties**:
- Insure the completion of all work in the assigned territory according to customer and company requirements.
- Insure strong customer loyalty through professional and reliable service.
- Complete accurate inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life
- Complete preventive maintenance tasks
- Perform consistent, quality service throughout the assigned territory
- Meet Service Level Agreement (SLA) requirements required by the Company
- Communicate clear and accurate information documenting the service provided and the results
- Work with Dispatchers and Field Service Manager to ensure that workloads are managed correctly and efficiently
- Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service
- Adhere to all safety rules - be safe on and off the job site.
- Manage installations of Point Of Sale (POS) equipment
- Organize and coordinate electrical installations required for new sites and relocates
- Accurately track and report inventory
**Skills/Qualifications**:
- Preference given to those with experience in a similar or related field work
- Ability to work on network, POS Electronic equipment, and its peripherals
- Valid driver’s license
- Reliable vehicle for year around travel
- Strong customer service sills and be able to communicate clearly verbally and in writing
**Job Type**: Contract
**Job Types**: Full-time, Part-time, Permanent
Pay: $80,000.00-$100,000.00 per year
Expected hours: 20 - 40 per week
Flexible Language Requirement:
- French not required
Schedule:
- On call
Work Location: On the road
Expected start date: 2024-07-01
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