Operations Officer Ii, Td Auto Finance

2 weeks ago

Nanaimo, Canada TD Bank Full time

412717BR

Commercial Banking

Nanaimo, BC

June 27, 2023

Company Overview

Department Overview

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.
- Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

**Job Description**:
**Customer**:

- Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
- Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
- Identify opportunities to improve service delivery
- Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
- Interact with partners by responding to requests in an effective and timely manner
- Use effective relationship skills when communicating with partners/colleagues/customers

**Shareholder**:

- Complete assigned workload to meet SLA requirements for service and productivity
- Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
- Support the timely and accurate completion of business processes including completing and recording transactions for either the organization or clients
- Actively review internal processes/activities and provide ideas for process improvement
- Investigate and escalate non
- standard or high
- risk activities as appropriate
- Adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti
- Money Laundering, Business Continuity Management)
- Be knowledgeable of and comply with Bank Code of Conduct

**Requirements**:
**Employee/Team**:

- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand ambassador for function and the bank, both internally and/or externally

**Breadth & Depth**
- Transactions and activities require process knowledge for own area of expertise and could include ad hoc non-routine requests across multiple jurisdictions
- Transactions are characterized by low to moderate risk/financial impact
- Low to moderate decision-making authority within defined parameters
- Identifies issues and resolves or escalates internally as required (within a prescribed set of parameters/ rules)
- Typically interacts with internal partners and external customers (as needed)
- Focus of work is on the completion of day to day or weekly processes or activities however may include monthly routine activities
- Requires working level knowledge of the business unit and operational functions for the business area supported as well as regulatory issues/ requirements for jurisdictions supported
- Generally reports to a Team Manager

**Experience and/or Education**
- Undergraduate degree/ college diploma preferred and/or
- 1+ year relevant experience

Additional Information

Hybrid work - Must be able to work in Nanaimo BC

Hours

22.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

  • Operations Admin Ii

    5 days ago

    Nanaimo, Canada FedEx Ground Careers Canada Full time

    **Position Title**: Operations Admin II **Job Summary**: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s...

  • TD Bank Jobs – Personal Banking Associate – Nanaimo

    3 weeks ago

    Nanaimo, Canada TD Bank Full time

    Job Description: Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs,...

  • TD Bank Jobs – Personal Banking Associate – Nanaimo

    4 weeks ago

    Nanaimo, Canada TD Bank Full time

    Job Description: Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs,...

  • TD Bank Jobs – Personal Banking Associate – Nanaimo

    3 weeks ago

    Nanaimo, Canada TD Bank Full time

    Job Description: Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs,...

  • TD Bank Jobs

    3 weeks ago

    Nanaimo, BC, Canada TD Bank Full time

    Job Description: Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs,...

  • Customer Experience Associate

    7 days ago

    Nanaimo, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    Nanaimo, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Personal Banking Associate

    4 weeks ago

    Nanaimo, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • Customer Experience Associate

    7 days ago

    Nanaimo, Canada TD Bank Full time

    403130BR Retail Banking - Customer Service Nanaimo, BC March 15, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and...

  • Auto Glass Technician

    2 days ago

    Nanaimo, Canada Baywood Glass Full time

    Baywood Glass, a busy North Nanaimo glass shop, is seeking an Auto Glass Technician to join the team for a full-time position. The Auto Glass Technician will primarily be responsible for replacing, repairing and installing windows in motor vehicles. The incumbent must be able to analyze, troubleshoot, dismantle, align, assemble and adjust mechanical...

  • Lifeguard/Instructor Level II

    3 weeks ago

    Nanaimo, British Columbia, Canada Regional District of Nanaimo Full time

    Lifeguard/Instructor IIABOUT THE ROLEThe Regional District of Nanaimo has an employment opportunity for a Casual Lifeguard/Instructor Level II at the Ravensong Aquatic Centre in Qualicum Beach. The successful candidate will assist in the creation, planning, organization, implementation and evaluation of aquatic programs and special events. Duties include...

  • Wastewater Operator

    2 days ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Notice of Employment Opportunity** **Wastewater Operator**: **ABOUT THE ROLE** The Regional District of Nanaimo is seeking a Permanent Full-Time Wastewater Treatment Plant Operator with Wastewater Services at the French Creek Pollution Control Centre. **QUALIFICATIONS** Qualifications include, a post-secondary diploma in Water & Wastewater Technology,...

  • Labourer Ii

    4 weeks ago

    Nanaimo, Canada School District #68 (Nanaimo-Ladysmith) Full time

    As a Temporary Labourer II, you will work under the general supervision of the Maintenance Manager or Designate, to perform a variety of manual duties, some requiring specific skills and/or expertise related to the construction, alteration and maintenance of grounds, buildings and equipment. **Assignments**: Temporary/Seasonal, Monday-Friday, 7:30am -...

  • Finance Manager

    2 days ago

    Nanaimo, Canada Galaxy Motors Full time

    Galaxy Motors is the largest Used Vehicle dealer on Vancouver Island with five locations - **Victoria, Langford, Duncan, Nanaimo and Courtenay.** Since its founding on the Island in 1990, Galaxy Motors has been committed to delivering exceptional quality and customer service. As a family-owned and operated company, we have a long-standing commitment to...

  • Lifeguard/Instructor Level II

    4 weeks ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    Lifeguard/Instructor IIABOUT THE ROLEThe Regional District of Nanaimo has an employment opportunity for a Casual Lifeguard/Instructor Level II at the Ravensong Aquatic Centre in Qualicum Beach. The successful candidate will assist in the creation, planning, organization, implementation and evaluation of aquatic programs and special events. Duties include...

  • Fire Alarm Technician

    7 days ago

    Nanaimo, Canada Troy Life & Fire Safety Ltd. Full time

    Troy Life & Fire Safety Ltd. is currently looking for a **Preventive Maintenance Technician (PMT) II **to join their Victoria, BC team. **We are offering a $100.00 Interview Incentive!!** In this role, the PMT II will be required to assist on major projects, under the supervision and assistance from a Troy Certified Service Technician (TCST) **NATURE AND...

  • Outside Sales Representative

    4 weeks ago

    Nanaimo, Canada Lordco Auto Parts Full time

    Description Position: Outside Sales Representative Location: Nanaimo, BC Do you have a passion for the Automotive Industry? Do you want a stable career and receive excellent benefits? Join our Nanaimo, BC, team and let work, work for you. Lordco Auto Parts is Canada’s largest independently-owned automotive parts retailer, with over 100...

  • Operator 3

    2 days ago

    Nanaimo, Canada Regional District of Nanaimo Full time

    **Operator 3**: **Permanent Full-Time** **Wastewater Services** **Competition No.: 2023-040** **About the Role** The Regional District of Nanaimo is seeking a Permanent Full-Time Operator 3 with Wastewater Services at the French Creek Pollution Control Centre. Reporting to the Chief Operator, the successful applicant will contribute to the effective...

  • Administrative Finance Assistant

    3 days ago

    Nanaimo, Canada Tillicum Lelum Aboriginal Society Full time

    TILLICUM LELUM ABORIGINAL FRIENDSHIP CENTRE (TLAFC) The mandate is to address the needs of the Urban Aboriginal Community. This is a holistic program based on cultural and traditional values. TLAFC is seeking the services of a qualified and experienced Administrative Finance Assistant. The successful applicant will be familiar with financial management...

  • Administrative Finance Assistant

    2 days ago

    Nanaimo, Canada Tillicum Lelum Aboriginal Society Full time

    TILLICUM LELUM ABORIGINAL FRIENDSHIP CENTRE (TLAFC) The mandate is to address the needs of the Urban Aboriginal Community. This is a holistic program based on cultural and traditional values. TLAFC is seeking the services of a qualified and experienced Administrative Finance Assistant. The successful applicant will be familiar with financial management...