Furniture Sales Associate

6 months ago

Grande Prairie, Canada Nationwide Furniture Mattress Outlet Full time

**TITLE**:SALES PROFESSIONAL

**REPORTS TO**: GENERAL MANAGER/SALES MANAGER

**BASIC FUNCTION**:
The basic function of the Sales Professional is to assist customers in purchasing the different types of merchandise. Sales Professionals will educate customers about services available in the store in a professional, non-pressured environment. Adequate knowledge of the products and company philosophy is essential; you are also to participate in the professional training of new Sales Professionals.

**DUTIES AND RESPONSIBILITIES**:
The basic goal of a Sales Professional is to educate the customers on products and services, which will meet their needs. By implementing the following responsibilities properly and performing related work as required, the Sales Professional will be able to successfully complete this goal.

**PRIMARY DUTIES**:

- At Nationwide Furniture Mattress Outlet, we expect all our employees to behave respectfully and courteously in a professional and responsible manner to all customers and colleagues regardless of any dispute or personal situation at all times, either on the company’s premises (store or warehouse locations), or off the company’s premises (customer’s delivery location). You **must** maintain a positive attitude. This means **no disputes on the sales floor in front of customers.** As this will constitute as grounds for _immediate dismissal._ Problems should be dealt with **immediately, in private, and respectfully.**:

- You are requested to be on the showroom and ready to work a minimum of 5 minutes prior to the beginning of your shift. This means that any preparation for the day (coffee, bathroom break, putting away your lunch, etc.) should be completed prior to 5 minutes before your shift. Staff are depending on your punctuality.
- Breaks are permitted, but as a courtesy to customers and staff, let a supervisor, manager, or reception (at least two), know where you are (bathroom, smoke, warehouse, lunch) at all times. This is to ensure that customers are informed that you are not present, that messages can be taken and that we do not waste admin and customer time in trying to locate you.
- Read and abide by the rules and regulations of Nationwide Furniture Mattress Outlet’s integrity-based “Up System.”
- Personal phone calls and texts are discouraged during work hours. They should be infrequent and important. Personal use of the internet (i.e. Social Media, Youtube and other websites and apps not relevant to your position) will not be tolerated and can result in **termination of your employment contract** with Nationwide Furniture Mattress Outlet. All computer and cell phone work is to be work-related.
- Everyone is to assist in performing opening and closing duties (turning on/ off lights, TV’s, etc). It is part of your employment contract that you do not leave the store until your shift is complete and all closing duties are performed unless you have received prior clearance to do so.
- Upkeep of the sales floor such as dusting, vacuuming, etc is to be done during downtime from customers. This is in consideration of the hourly guarantee Nationwide Furniture Mattress Outlet pays the Sales Professional. Never leave a hole empty. Spread products out on the floor (with the assistance of the warehouse team as required).
- Make sure all paperwork is done properly, accurately, and neatly. (You may be asked to redo any unsatisfactory work).
- Each Sales Professional is required to keep up to date on competitor products, policies, prices, and promotions by visiting their websites and showrooms.
- Must attend sales meetings and training seminars when applicable.
- Must learn the features, advantages and benefits of all products, in order to fully educate the customer.
- Greet customers promptly (within a few minutes) upon entrance, as discussed during training. You should remain within helping distance of your UP to indicate your interest and be able to assist the UP if they have questions.
- Maintain and review monthly commission sheet and meet minimum sales requirements.
- Assist in pricing of merchandise. Check for missing price tags and update them as necessary.
- Make sure all merchandise is presented in a clean and attractive setting. Please report any issues with products, such as damages and defects, so the required repairs and claims can be processed. It is your responsibility with product knowledge, to know what products we have on display and in the warehouse. You should not be surprised if a customer identifies something broken, as you should know about any issues in the showroom. Also, know why a manufacturer did something, or why a product is as it is, so you can explain to the customer if they ask.
- Assist in answering phones upon completion of proper training. (“Good (morning/ afternoon/ day), Nationwide Furniture and La-Z-Boy Outlet. (Your Name) speaking. How can I assist you?”). Take a message if the person is busy. We all help each other at Nationw

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