Branch Lead

2 months ago

Langley, Canada Chit Chats Full time

**Company Description**
Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and financial restraints to create a seamless, borderless and boundless world of opportunity for Canadians.

If you relate with being Caring, Curious and Cheerful; we are looking forward to having you onboard

As Branch Lead, you are responsible for all day-to-day operations of your assigned branch. You ensure your team delivers a delightful, low-cost and easy-to-use service to clients while meeting all compliance expectations. You train and coach your team to be cohesive, healthy and engaged. You start each day by getting together with your team to review new communications, workflows and goals.

You lead by example and guide your team to assist clients to find the right solutions for their shipping challenges. You work cohesively with our Client Support, Compliance and Returns teams when troubleshooting client issues, and you work hard to exceed your allocated daily target to keep above your monthly trend. You dedicate part of your day to working alongside your team, merchandising products and signage to uplift the store's visual appearance and communication.

And, at the end of the day, you ensure your team delivers an end-of-day report, highlighting the key daily numbers and creating an action plan for the following day based on your weekly plan.

**Responsibilities to Clients and Partners**
- Oversees all branch operations to ensure strict adherence to all compliance expectations, policies and procedures
- Establishes and implements values, vision and mission into everything we do
- Be a voice and ear for the team as well as for the business and the clients
- Provides coaching, training and guidance to all branch personnel and mitigates conflict resolution
- Interacts and develops positive rapport with customers and represents the company in a professional manner while taking every opportunity to build our business
- Promotes employee satisfaction with Employee Retention a key goal
- Provides support and regular feedback to the Executive Management Team
- Responsible for the cleanliness, safety, and organization of the branch
- Manages inventory effectively
- Responsible to ensure full compliance with all company safety and risk management policies and procedures
- Additional responsibilities as required

**Competencies**
- Client Service
- Anticipation and responsiveness
- Solution provider
- Attention to detail
- Interpersonal skills

**Qualifications**
- Currently, branch hours are Monday to Friday 11 am to 7 pm
- Two (2) years of branch/store management experience required
- P&L experience preferred
- Strong computer skills including expertise with Moneris, Google docs and Microsoft Office
- Willing to accept full accountability for branch operations
- Ability to stand for long periods of time
- Heavy lifting may be required
- Ability to multi-task with attention to detail and remain positive
- Must be proactive and happy to help our logistics process to run smoothly, jumping in where necessary to help out
- Excellent communication skills, both verbal and written
- Strong Typing Skills -Minimum 50 WPM and
- 1+ years opening and closing Office
- 1+ years office administration experience
- Possess a passion for serving people, going above and beyond and making it right for the customers
- Trustworthy, organized, reliable and has a positive outlook
- ** Class 1 safety shoes required (green triangle patch).**
- ** This is a full-time, permanent position.**

**Additional Information** Additional Details -**
- As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Covid-19 update**: Chit Chats is an essential service. We have strict Covid safety protocols in place for both our clients and our staff

  • Branch Manager

    6 months ago

    Langley, Canada Master Halco Full time

    **Consider building a career with North America's leader in the fence / security products industry!** **Master Halco**, North America’s leading manufacturer/distributor of fencing and perimeter security products is seeking an experienced** Branch Manager** to lead our Langley, BC location! **_ Do our Branch Manager expectations mirror your...

  • Branch Manager

    2 weeks ago

    Langley, Canada Doman Building Materials Group Ltd Full time

    **Branch Manager** **Langley, BC** **Full-Time** **CAN -BC-LAN-180-190924** **SUMMARY** Reporting to the Director, Western Canada, the Branch Manager is responsible for the branch’s profitability and sets the strategic direction for the branch. The position focuses on managing internal business processes to support all functions within the branch. The...

  • Branch Manager

    6 months ago

    Langley, Canada Graybar Full time

    **Job Brief**: To provide strategic direction and lead the execution of these initiatives for the branch including: developing business opportunities in the local market, operational excellence, and providing coaching and mentoring to employees. Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and...

  • Assistant Branch Manager

    6 months ago

    Langley, Canada Gulf & Fraser Full time

    We are thrilled to share the exciting news that Interior Savings and Beem Credit Union Credit Unions have merged to create a dynamic and unified financial institution—Beem Credit Union! As we embark on this journey together, we invite passionate and talented individuals like yourself to join us in shaping the future of banking excellence. At Beem Credit...

  • Branch Manager

    6 months ago

    Langley, Canada Master Halco Full time

    Overview: **Consider building a career with North America's leader in the fence / security products industry!** **Master Halco**, North America’s leading manufacturer/distributor of fencing and perimeter security products is seeking an experienced** Branch Manager** to lead our Langley, BC location! **_Do our Branch Manager expectations mirror your...

  • Branch Manager

    6 months ago

    Langley, Canada Westland Insurance Ltd. Full time

    We’re searching for a Branch Manager. Are you searching for new possibilities? Westland Insurance Group Ltd. has an exciting opportunity for a Branch Manager at our Fraser Crossing office in Langley, BC. Are you looking for growth in your career, building a team, developing and mentoring staff? If so, we want to hear from you. We are looking for a career...

  • Branch Manager

    3 weeks ago

    Langley, Canada Hercules SLR Inc. Full time

    We are looking for a full-time** Branch Manager** to head our **Crane Division** in **Langley, BC**. Reporting to the General Manager, the Branch Manager ensures proper organization of all crane service employees and manages the day-to-day operations and ensures all inspections/repairs/business operations are successful. **We offer a comprehensive...

  • Branch Manager

    3 weeks ago

    Langley, Canada Hercules SLR Full time

    We are looking for a full-time Branch Manager to head our Crane Division in Langley, BC . Reporting to the General Manager, the Branch Manager ensures proper organization of all crane service employees and manages the day-to-day operations and ensures all inspections/repairs/business operations are successful. We offer a comprehensive compensation...

  • Warehouse Team Lead

    6 months ago

    Langley, Canada Wajax Full time

    **The Opportunity** The Warehouse Supervisor manages day to day warehouse operations including staff supervision, to ensure inventory and shipping receiving functions are operating at optimum levels and are continuously improving. Ensures implementation and management of process and policy to maximize internal and external customer satisfaction and...

  • Insurance Advisor, Community Branch Network

    5 months ago

    Langley, Canada HUB International Full time

    Who We Are We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the...

  • Lead Sales and Operations Coordinator

    2 weeks ago

    Langley, Canada Hertz Full time

    About UsThe Hertz Corporation is a leading global car rental company operating in over 9,700 locations worldwide. We are committed to providing exceptional customer service and driving business success.Job SummaryWe are seeking a highly motivated Lead Sales and Operations Coordinator to join our team. This role will be responsible for supporting the...

  • Manager, Inside Operations

    6 months ago

    Langley, Canada Brinks Full time

    About the job Position Title: Manager, Inside Operations Reports to: Branch Manager Location: GVA (Surrey Branch) Position Overview Reporting directly to the Branch Manager, this position is responsible for the day-to-day operation and profitability of the Vaulting and Cash Logistics Operations. This includes Vaulting Operations, cash loads preparation...

  • Business Operations Support Representative Iii

    2 months ago

    Langley, Canada TD Bank Full time

    **Work Location**: Canada **Hours**: 37.5 **Line of Business**: Business Management, Strategy & Support **Pay Details**: $43,700 - $58,200 CAD Key responsibilities: - Provide and deliver a high level of administrative support to the branch while ensuring high quality service and professionalism at every client interaction; going above and beyond where...

  • Operation Manager

    5 months ago

    Langley, Canada City Electric Supply Canada Full time

    **City Electric Supply (CES)** Are you ready to power up your career and spark real impact? City Electric Supply (CES) is searching for dynamic and driven individuals like you to join our team as an Operations Manager. If you're fueled by a passion for delivering outstanding customer service and thrive in a fast-paced environment, this is your chance to...

  • Operations Analyst

    6 months ago

    Langley, Canada Venturis Capital Corporation Full time

    **Portland Tractor** was established in 1976 and has become a leader in the heavy equipment rebuild industry. Portland Tractor is now an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees across North America. Venturis strategically invests...

  • Contract Financial Advisor

    5 months ago

    Langley, Canada Scotiabank Full time

    Requisition ID: 198450 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What your role will be** Financial Advisor At Scotiabank we help employees build their futures - where they can be themselves, and win together. With a commitment to diversity and inclusion and a...

  • Inside Sales Representative

    2 months ago

    Langley, Canada BOXX Modular Full time

    Black Diamond Group owns and operates a portfolio of businesses specializing in modular buildings and remote and temporary workforce housing solutions, along with a digital marketplace for business-to-business crew travel management. We create value by providing differentiated solutions. We believe each customer and each project is unique and that we can...

  • Operation Analyst

    6 months ago

    Langley, Canada Portland Tractor, Inc. Full time

    **Portland Tractor** was established in 1976 and has become a leader in the heavy equipment rebuild industry. Portland Tractor is now an integral entity within the Venturis group of companies, an extensive and integrated network of rapidly growing businesses, including over 60 branches and 1300 employees across North America. Venturisstrategically invests...

  • Customer Service Representative

    4 weeks ago

    Langley, Canada The Toronto-Dominion Bank (Canada) Full time

    About This RoleWe are seeking a talented Customer Experience Associate to join our team. As a key member of our branch staff, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceProvide information and advice on services, products, and solutions to existing and prospective TD...

  • Personal Banker

    5 months ago

    Langley, Canada BMO Financial Group Full time

    8045 204 Street, CRU-C100 Langley British Columbia,V2Y 5K1 **NOTE: This opening is for about 1 year and then person will be flexible to work at another branch in the Surrey, Tri-cities, Valley West Market** Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions...