Service Advisor

2 weeks ago

Nisku, Canada Wajax Full time

**The Opportunity**

This role is accountable/responsible for the development, and administration of service and repair orders. The procurement of service-related parts for repairs and replacements and, providing support to technicians and other service personnel.

**The Role**
- Handle customer inquiries related to service and repair
- Maintain strong customer relations (internal and external)
- Interact directly with customers, suppliers, and manufacturers to obtain repair information and parts quotations
- Compiles repair reports, labour estimates and quotations as per SOP
- Follow up with customers and manufacturers, including Warranty and RMA
- Conduct regular follow up with customers who have been provided with repair quotations and who did not schedule approval of the repair
- Key Competencies_
- _Communication_ - Communicates information with consistency and clarity. Uses active listening techniques to effectively understand provided feedback.
- _Negotiation_ - Handles conflicts by having open discussions. Remains objective and neutral, clarifies issues and concerns to assist collaboration and solution building.
- _Network and Relationship Building_- Recognizes and builds networks or working relationships with others who can provide information, support, knowledge, and experience in response to current and future needs.
- _Planning and Organizing _- Accurately estimate the duration and level of difficulty of responsibilities, duties, and tasks. Establishes priorities and identifies critical tasks that need to be handled immediately.
- _Results Orientation_- Is able to focus on desired outcomes, by meeting or exceeding standards based on past performance, goals, and objectives.

**Education**: High School or College diploma / Postsecondary Education

**Work Experience**: 3-5 years of related experience in service, parts, supply chain, or product support operations

**Knowledge**: Basic knowledge of industrial equipment and/or the hydraulic industry is an asset.

**Proficiency**: Microsoft Office, including Outlook, Excel, Word and PowerPoint

**The Company**

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas - to name a few. Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward. People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums)
- Wajax led e-learning, and product training through industry leading manufacturers.
- Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program and more.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

**\\ Together we get more done.

  • Outside Parts

    7 days ago

    Nisku, Canada Brandt Full time

    Brandt is currently seeking an Outside Parts & Service Advisor for our Nisku Brandt Truck Rigging & Trailers location. This position is responsible for promoting and selling heavy-duty transportation truck and trailer parts and service as well as providing after sales support to existing and new customers. **Duties & Responsibilities** - Keeping customers...

  • Heavy Duty Parts

    3 weeks ago

    Nisku, Canada Brandt Full time

    Brandt Truck Rigging & Trailers is currently seeking a Heavy Duty Parts & Service Advisor in our Nisku Truck & Trailer location. This position is responsible for promoting and selling heavy-duty transportation truck, rigging, and trailer parts and service as well as providing after sales support to existing and new customers. Duties &...

  • Parts Advisor

    6 days ago

    Nisku, Canada Cropac Equipment Inc. Full time

    Cropac Equipment Inc. is looking for a Parts Advisor to join the team at its Nisku Branch in Alberta. **Salary**: Dependent on experience **Hours**: Full time day shift (Monday through Friday) **JOB SUMMARY**: This position is responsible for assisting customers in locating required parts, providing pricing, and completing online part orders. **KEY...

  • Procurement Advisor

    2 days ago

    Nisku, Canada Black Gold School Division Full time

    Black Gold School Division (BGSD) is seeking an experienced procurement specialist to lead the strategic procurement of medium to high dollar supplies, services and equipment needed to educate students, seeking maximum value and ensuring compliance with applicable policies, legislation and contract law. The Procurement Advisor will be responsible identifying...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    **Class 1 - Calcium Driver** Proudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope. Tiger is seeking Class 1 Drivers to drive a tractor trailer unit for the purpose of delivering calcium...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    **Class 1 - Calcium Driver**: Proudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope. Tiger is seeking Class 1 Drivers to drive tractor trailer unit for the purpose of delivering calcium...

  • Calcium Driver

    3 weeks ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    **SIGNING BONUS!** **Position Title**:CalciumDriver **Work Location**:Nisku **Department**:Transportation **Title of manager this position reports to**:CalciumTransportation Manager **Work Rotation (if applicable)**:Follow Federal Hours of Service 70 hrs/7 days **Purpose of Role**:To drive a tractor-trailer unit for the purpose of delivering calcium...

  • Tank Lines Lease Operator

    3 weeks ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    **Position Title**:TTL Lease Operator **Work Location**:Nisku **Department**:Tanklines Sulphur Division **Title of manager this position reports to**:TanklinesTransportation Manager **Work Rotation (if applicable)**: In an effort to accommodate most driver schedule preferences, Tiger has several rotations to choose from. **Workdays / Hours**:As per...

  • Calcium Division Dispatcher

    3 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality-unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Tank Lines Driver

    3 weeks ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    **Tank Lines Driver - SIGNING BONUS!** **Position Title**:Driver-Tank lines **Work Location**:Nisku **Department**:Tank lines Sulphur Division **Work Rotation (if applicable)**: In an effort to accommodate most driver schedule preferences, Tiger has several rotations to choose from. **WorkDays/Hours**:As per Alberta Provincial Hours of Service and...

  • Calcium Division Dispatcher

    3 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    3 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    3 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality-unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality-unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    2 days ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality—unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...

  • Calcium Division Dispatcher

    1 day ago

    Nisku, Canada Tiger Calcium Services Inc. Full time

    Class 1 - Calcium DriverProudly Canadian, Tiger Calcium is one of North America's largest calcium chloride producers, drawing from the largest known natural reserve. We define the industry standard for quality-unmatched in either breadth or scope.We manufacture, supply, transport and apply premium calcium chloride products for anti-icing, deicing and dust...