Services Technician

3 weeks ago

Calgary, Canada Insight Enterprises Full time

**Requisition Number**:95677**

**Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results.**

**General Accountability**:
**Specific Accountabilities**:

- Primary function of the role is to complete internal and external deployments where driving company vehicles is required
- Participate in moves, required during core and non-core business hours
- Backfill other IMAC services when required lifting of computer equipment is required
- Respond to clients requests originating through Remedy system in a professional manner.
- Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards.
- Follow and update documentation including Knowledge Base articles and Technical Alerts
- Ensure SLA’s are achieved and client expectations are met (or exceeded).
- Following daily schedules as assigned
- Required to participate in support of team during non-core business hours where driving and lifting will be required
- Manage and track the progress of multiple UATs
- Updating of Remedy tickets and Asset information
- Other duties as assigned
- Deliver on individual and organization goals and objectives
- Escalation to the team lead and liaison with third party vendor or client as required
- To build services relationships with clients
- To build relationships with vendors, ensuring all escalations are handled with vendors in a timely and effective manner
- Promote and work to Insight’s culture through the Vision and Values of the organization.
- Possibility of occasional Deskside ticket assignment and completion and associated duties

**Skills & Abilities**:

- At least 2 years’ experience in related role, 4 preferred
- Experience in a large, distributed environments preferred
- Ability to stay calm in stressful situations, especially when dealing with demanding customers
- Takes ownership and responsibility for problem resolution
- Excellent verbal and written communication skills
- Ability to manage multiple priorities.
- Maintains a positive attitude.
- Strong organizational skills and ability to prioritize.
- Team player. Delivers to timescales.
- High degree of accuracy and attention to detail.
- Work at locations outside of core business location.
- Valid Full Class 5 Alberta Driver’s License
- Current Drivers Abstract
- Back check will be required

**Physical Requirements**
- Physical activities will include commissioning & decommissioning computer related H/W. Lifting & moving of items.
- Handling maximum of 21-60 lbs
- Lifting
- 20- 50 lbs (occasional) - low level lifting
- 20- 50 lbs (frequent) - waist level lifting
- 20-50 lbs (rare) - above shoulder lifting
- 20- 50 lbs (occasional) - front carry
- 5-20 lbs (rare) - side carry
- Pushing/Pulling (hand carts and dollies)
- 60-100 lbs (occasional)
- Sitting/driving (constant)
- Trunk rotation (rare)
- Crouching/squatting/kneeling/crawling (occasional)
- Walking and standing (frequent)
- Climbing stairs (occasional)
- Hand use (frequent)

**Education**
- Completion of High School Diploma
- Prefer Bachelor's degree in Business, Computer Science or a related field
- A+ certification is an asset
- Technicien(ne) de services (IMAC)

**Responsabilités générales**:
**Responsabilités spécifiques**:

- Effectuer des déploiements internes et externes qui nécessitent l’utilisation de véhicules d’entreprise.
- Participer aux déménagements pendant les heures d’ouverture de base et non essentielles
- Aider d’autres services IMAC lorsqu’il est nécessaire de soulever des équipements informatiques.
- Répondre de manière professionnelle aux demandes des clients provenant du système Remedy.
- Répondre en temps opportun aux billets de dépannage de la file d’attente Service Desk pour les services de construction et de déploiement IMAC, de même que les reconstructions d’urgence, tout en respectant les SLA et en veillant à ce que tous les billets de dépannage soient fermés conformément aux normes de qualité en vigueur.
- Suivre et mettre à jour la documentation, y compris les articles de la base de connaissances et les alertes techniques.
- S’assurer que les SLA sont respectés et que les attentes des clients sont satisfaites (ou dépassées).
- Respecter les horaires quotidiens attribués.
- Participer au soutien de l’équipe pendant les heures d’ouverture non essentielles où la conduite et le levage seront nécessaires.
- Gérer et suivre la progression de plusieurs UAT.
- Répondre aux demandes de renseignements et aux problèmes des clients qui so

  • automotive service technician

    3 weeks ago

    Calgary, Canada Central Auto Repair Services INC. Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsTasksInspect and test mechanical units to locate faults and malfunctionsInspect motor in operation, road test motor vehicles and test automotive systems and componentsAdjust, repair or replace parts and components of automotive systemsTest and adjust repaired...

  • automotive service technician

    3 weeks ago

    Calgary, Canada Central Auto Repair Services INC. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksInspect and test mechanical units to locate faults and malfunctionsInspect motor in operation, road test motor vehicles and test automotive systems and componentsAdjust, repair or replace parts and components of automotive systemsTest and adjust repaired systems to...

  • Pharmacy Technician

    2 weeks ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Practicing within their full scope, the Pharmacy Technician performs all aspects of drug distribution to provide for the effective daily operation of all departmental services and programs leading to safe and effective patient care. Core duties may include, but are not limited to:Order entry, preparation, repackaging and final product...

  • Service Technician

    4 weeks ago

    Calgary, Canada Oakcreek Golf & Turf LP Full time

    **About Oakcreek Golf & Turf** Oakcreek Golf & Turf LP is a leading Western Canadian OEM distributor of commercial turf maintenance and other equipment including Toro, Yamaha and Kassbohrer products. Our business seeks the addition of an In-Shop Journeyman/Journeywoman Service Technician (Automotive, Outdoor Power Equipment or Heavy Equipment Technician...

  • Pharmacy Technician

    7 days ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Together we’re Better.Alberta Children's Hospital (ACH) is the largest public hospital for sick children in Alberta. ACH was built with family centered care in mind and prides itself on engaging patients and families on a regular basis through a family centered approach to care. ACH is a leader in pediatric and neonatal care and is...

  • Pharmacy Technician

    4 days ago

    Calgary, Canada Alberta Health Services Full time

    **Your Opportunity**: Core duties may include, but are not limited to: Order entry, preparation, repackaging and final product checking of chemotherapy, sterile and non-sterile products, individual patient prescriptions, and ward stock. Provide accurate and efficient dispensing of medication. Provide service line delivery of medication to inpatient units....

  • Pharmacy Technician

    4 weeks ago

    Calgary, Canada Alberta Health Services Full time

    Your Opportunity: Correctional Health operates within the Edmonton Remand Center, Fort Saskatchewan Correctional Center, Calgary Remand Center and Calgary Correctional Center. Description: As a Pharmacy Technician I, you will be responsible for the preparation and distribution of pharmaceutical products. You will receive and triage medication orders,...

  • Services Technician

    4 days ago

    Calgary, Canada Insight Enterprises Full time

    **Requisition Number**:96806** **PRINTER TECHNICIAN** **Role Description** The Services Technician - Deployment reports to the Team Lead, Print. The Services Technician - Deployment is responsible for the troubleshooting, repair, installing and upgrading of Printers, peripherals, and other telecommunication or instrumentation devices or hardware, as well...

  • Service & Sales Technician

    4 weeks ago

    Calgary, Canada Peregrine General Pest Control Inc. Full time

    Pest Control Service Technician - Servicing Calgary & area. We are currently seeking to add a highly energetic and motivated individual to join our team. We are looking for career minded individuals that want to succeed and grow in the company. About our Company: Peregrine General Pest Control serves clients through out Calgary and area. We provide pest...

  • Service Technician

    4 weeks ago

    Calgary, Canada Glenmore Audi Full time

    **Glenmore Audi is hiring!** Glenmore Audi is looking for a licensed Automotive Technician to join the team! This individual will provide automotive services by performing inspections, repairs, maintenance and installations efficiently and safely according to Audi's quality and time standards. **Requirements**: - Strong work ethic and a great attitude! -...

  • Automotive Service Technician

    3 weeks ago

    Calgary, Canada Fountain Tire Full time

    Overview Fountain Tire Midnapore, is looking for responsible, safe and dedicated associates to join our team as Automotive Service Technicians . We are looking for a Journeyman Technician and an Apprentice Technician. Journeyman Automotive Service Technician Pay: $35-$40/hour based on experience Apprentice Automotive Service Technician Pay:...

  • Service - Apprentice Technician

    4 weeks ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    The Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...

  • automotive service technician

    3 weeks ago

    Calgary, Canada Midas Auto Service. Full time

    Work Term: PermanentWork Language: EnglishHours: 30 to 40 hours per weekEducation: Registered Apprenticeship certificateExperience: 3 years to less than 5 years or equivalent experienceWork settingIn shopRelocation costs not covered by employerWilling to relocateTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect...

  • Field Service Generator/engine Technician

    4 weeks ago

    Calgary, Canada Collicutt Energy Services Inc. Full time

    Field Service Engine/Power Generation Technician (Calgary/Red Deer) Collicutt Energy Services Corp, recognized experts in engine rebuilds and servicing and a leader in the natural gas and diesel power generation industry, is currently seeking a Field Service Generator / Engine Technician for our service trucks based within Central AB, to join our growing...

  • Roofing Service Technician

    1 day ago

    Calgary, Canada SPAAR Inc. Full time

    **Position Description**: The hiring company is recruiting Roofing Service Technicians that will be working closely with the management team. We primarily work with residential new builds, single family homes, and apartment buildings; providing service to roughly 1800 houses a year. The Roofing Service Technicians will be responsible for completing daily...

  • automotive service technician

    3 weeks ago

    Calgary, Canada Midas Auto Service. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 40 hours per weekEducation: Expérience: EducationRegistered Apprenticeship certificate or equivalent experienceWork settingIn shopRelocation costs not covered by employerWilling to relocateTasksAdjust, repair or replace parts and components of commercial transport truck...

  • automotive service technician

    4 days ago

    Calgary, Canada Midas Auto Service. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 30 to 40 hours per weekEducation: Expérience: EducationRegistered Apprenticeship certificate or equivalent experienceWork settingRelocation costs not covered by employerWilling to relocateTasksAdjust, repair or replace parts and components of commercial transport truck systemsInspect...

  • Service Technician

    2 weeks ago

    Calgary, Canada Bunzl Canada Full time

    The Field Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. Responsibilities: Perform planned and preventative maintenance on company product lines...

  • Service Technician

    2 weeks ago

    Calgary, Alberta, Canada Bunzl Canada Full time

    The Field Service Technician is responsible providing excellent customer service while servicing customer equipment. As a Service Technician, you will record the service request, successfully service equipment and follow up with our customers on maintenance or concerns. Responsibilities:Perform planned and preventative maintenance on company product lines...

  • Field Services Technician

    3 weeks ago

    Calgary, Canada Verra Mobility Full time

    Who we are... Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We...