Customer Experience Associate
1 month ago
414062BR
Retail Banking - Customer Service
Lachenaie, QC
July 13, 2023
Company Overview
Department Overview
At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.
We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.
Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.
**Job Description**:
In this role, you will:
- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
**Requirements**:
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Additional Information
This position requires proficiency in a language other than French to support customers, employees or markets located outside the province of Quebec or who require services in a language other than French.
Hours
18.75
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
-
Customer Service Retail Associate
1 month ago
Lachenaie, Canada The Home Depot Canada Full time**Part-Time, Temporary Positions** Our Associates provide fast, friendly service to a diverse customer base by actively seeking out customers to assess their needs and provide assistance. Associates will greet and engage customers, advise, and recommend appropriate products, process transactions, and create a positive shopping experience for the...
-
Department Supervisor
1 month ago
Lachenaie, Canada The Home Depot Canada Full time**TEMPORARY POSITION** **Position Purpose**: Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with...
-
Assistant Store Manager, Night Operations
1 month ago
Lachenaie, Canada The Home Depot Canada Full timePosition Purpose: Night Operations Assistant Store Managers (ASMs) are responsible for supervision of Back End Operations (e.g., Receiving, RTV and Freight). Night Ops ASMs are responsible in conjunction with the Fulfillment Team ASM for ensuring that their stores are "Grand Opening Day Ready" each day. They accomplish this goal through ensuring proper...
-
Tool Rental Technician
1 month ago
Lachenaie, Canada The Home Depot Canada Full time**Full-Time Position - Salary Starting at 21$/H** Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it "unleashing your inner orange" and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping...
-
Overnight Freight Team Supervisor
4 weeks ago
Lachenaie, Canada The Home Depot Canada Full time**Full-time, Temporary Position** Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and growth. Department Supervisors work with Store...
-
Freight Team Supervisor
1 month ago
Lachenaie, Canada The Home Depot Canada Full time**Full-Time, Temporary Position - Salary Starting at 22.50$/H + Overnight Premium** Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to perform at their best and encouraging their personal and professional development and...
-
Wireless Sales Consultant
3 days ago
Lachenaie, Canada Bureau en Gros Full time: 1247919 **Who we are**: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...
-
Wireless Sales Consultant
2 days ago
Lachenaie, Canada Bureau en Gros Full time: 1248076 **Who we are**: As the Working and Learning Company, we at Staples Canada, are dynamic, inspiring partners to our customers and the communities in which we live. At Staples, we inspire people to work smarter, learn more and grow every day. We look for people who are curious, approachable and passionate, and who enjoy finding solutions. If...
-
Management Trainee
2 weeks ago
Lachenaie, Canada Enterprise Mobility Full timeOverview Start your career with Enterprise! We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With...
-
Management Trainee
2 weeks ago
Lachenaie, Quebec, Canada Enterprise Mobility Full timeOverview Start your career with Enterprise We're hiring immediately for our respected Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning and an open end that's full of opportunities. With...
-
Lachenaie, Canada Scotiabank Full timeRequisition ID: 200235 Salary Range: 0.00 - 0.00 Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate's relevant knowledge, skills, and experience. Join a purpose driven winning team, committed to results, in an inclusive and high-performing...
-
Cashier (French Required)
1 month ago
Lachenaie, Canada The Home Depot Canada Full time**Full-Time, Temporary Role** **Job Overview**: Cashiers play a critical role in assisting our customers by providing fast, friendly, accurate and safe service. Cashiers proactively assist customers with their transactions, customer questions and assisting customers find their desired products. As a cashier you are our first and last line of defence in...
-
Rental Agent in Laval
1 month ago
Lachenaie, Canada Cogir Full timeEvery day, our team of enthusiasts makes a difference to residents. The relationship of “human for human” is at the heart of our approach and corporate philosophy. Furthermore, the success experienced by COGIR Immobilier is based on good teamwork between the different departments and on all the people who have joined the company for more than 25...
-
Seasonal Garden Centre Merchandiser
1 month ago
Lachenaie, Canada Goliath Grower Services Full timeIf you love flowers & plants, working outdoors and making people smile we want to meet you! We are hiring for team members to work in seasonal garden centers this spring from April to July Full Time position available with approx 40 hrs per week Key attributes are the following: - ability to work with a store schematic or planogram - a love of working...
-
Cashier (Seasonal)
4 weeks ago
Lachenaie, Canada SAIL Full time**SAIL** Outdoors is a **Canadian company** that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. ** Salary from $15.00 per hour** As a **cashier**, you are the first and last point of contact with our customers. Your main responsibility will be to become an...
-
Laboratory Cashier
4 weeks ago
Lachenaie, Canada The Jean Coutu Group (PJC) Inc. Full timeDo you have that “Coutu” touch? Are you the type of person who wants to make a difference? Who wants to contribute to the professional and caring image of a service? Are you looking for a stimulating work environment, where the team is at the heart of daily operations and where no two days are alike? The Laboratory Cashier position is for you! - Within...
-
Independent Contractor-security System Installer
1 month ago
Lachenaie, Canada Guardium Security Services Ltd Full time**Independent Contractor -Security system Installer** We are a professional, fast-growing security company. We are looking for a security system installer. You will be responsible for demonstrating knowledge and skills relating to security installations and programming services. As well as work with the latest hardware and equipment to service our clients...
-
Floor Clerk
1 month ago
Lachenaie, Canada The Jean Coutu Group (PJC) Inc. Full timeDo you have that “Coutu” touch? Are you the type of person who enjoys interacting with people? Who wants to work with a dynamic and respectful team where no two days are alike? Are you looking for a stimulating environment where collaboration is at the heart of operations? The Floor Clerk position is for you!Within your team, your essential role will...
-
Department Sales Manager
4 weeks ago
Lachenaie, Canada SAIL Full time**SAIL** Outdoors is a **company from Quebec** that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Job description: As a member of management, you will act as leader by inspiring and guiding your team so that the store’s objectives are met. You make sure that...
-
Merchandiser (Part-time - Nights and Weekend)
1 month ago
Lachenaie, Canada SAIL Full time**SAIL** Outdoors is a **company from Quebec** that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores. Benefits offered: - Generous employee discountsExclusive deals at partner companies Continued training - Employee and Family Assistance Program As **Merchandiser**,...