General Manager

3 weeks ago

Victoria, Canada Home Lumber & Building Supplies Full time

We are currently seeking a highly motivated and safety-focused individual for the position of General Manager.

**The Responsibilities**

Including but not limited to the following:
**Position Summary**
- Manage overall branch sales, operations, delivery, purchasing, and inventory control
- Proactively manage health and safety initiatives to continuously improve the company’s performance and promote the highest level of safety
- Ensure cleanliness and organization of yard and covered areas
- Build and maintain a solid and reliable team of customer service providers, for delivery, warehouse and sales

**Customer Relations**
- Solicit and analyze customer feedback, address deficiencies, and strive for continuous improvement
- Manage a book of Key Customers accounts directly
- Maintain relationships with the local community, industry organizations and regulatory bodies

**People Management**
- Create and support clear lines of responsibility for the team, including coverage and oversight throughout the day
- Communicate information and priorities to staff and ensure they have the direction and tools needed to complete their tasks
- Manage staff performance through feedback and identify training opportunities

**Sales/Financial**
- Achieve and exceed established metrics for business success/ EBITDA
- Increase profit margins, customer satisfaction, and create a positive impact on our community
- Stay current with building material industry trends and monitor strengths and weakness of competition

**Requirements**:

- Minimum 10 years' experience in the building-material industry, management experience, and/or combination of both
- Diploma or degree in a business-oriented discipline is an asset
- Strong leadership skills that include effective communication, performance management and conflict resolution
- Ability to work a flexible schedule as the business demands, including weekends for quarterly inventory counts
- Intermediate level of Microsoft Office Suite - including Word, Excel, and Outlook
- Must have a “Yes we can” personality

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Victoria, BC V8Z 7H7: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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