Section Manager

4 months ago

Montréal, Canada National Bank of Canada Full time

A career as a Section Director - Investment Operations means working with a dynamic, evolving team, where work is stimulating and diverse, and where management practices promote a good life balance. It means implementing the necessary actions for the delivery of the service offer while aiming for a distinctive customer experience and increasing the efficiency and profitability of your sector. It also means mobilizing and maximizing the contribution of your employees, while ensuring their evolution and the development of their skills through personalized coaching.

It will be through your leadership, your ability to initiate and manage change with your employees and partners as well as your experience in consulting management that you will stand out.

You are responsible for accompanying and supporting a team (+/- 15 auxiliary employees) responsible for account opening and documentation management. You play a leadership role by ensuring the smooth running of operations, ensuring timely and efficient handling of files and mobilizing your team members.

**Your job**
- Mobilize and manage human resources, autonomously, to ensure the achievement of the business plan
- Ensure the workflow of your section to meet your service productivity and quality objectives, and their compliance with policies, standards and procedures
- Monitor support activities and implement controls to maximize the efficiency and quality of operations, while contributing to their evolution
- Conduct or oversee various analyses, research or special projects that have a significant impact on the profitability and efficiency of the Bank
- Establish and maintain effective communications with the various stakeholders involved in the activities of the Section
- Ensure the development and updating of employees' knowledge through personalized coaching
- Implement and monitor development plans

**Your team**

Within the IT Operations sector, you will be part of a large team of +/- 40 colleagues and report to the Director, Account opening & Documentation management, Investment Operations. Our team stands out for its dynamism, collaboration between peers and the business line as well as the desire to serve the client well.

Our learning-in-action training programs allow you to master your craft. Customized training content on topics such as the management cycle and the role of manager which is available to support your continuous learning. Access to colleagues with different expertise, experience and diverse profiles enriches your development from all points of view.

We aim to offer you maximum flexibility in your work to promote your quality of life. This includes hybrid in-office and remote work, flexible working time to balance work and personal life, and flexible time off at times that matter.

**Prerequisite**
- Industry-related bachelor's degree and 4 years of relevant experience OR Master's degree and 2 years of experience OR University certificate and 6 years of relevant experience
- Experience in people management and coaching
- Experience in banking and investment is essential
- Ability to plan and organize work according to volume, resources and priorities
- Knowledge of investment products and brokerage accounts is desirable
- Experience in process and operations optimization is a strong asset

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us

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