Analyst, Ecomm Fraud Strategy
4 months ago
**What you'll do**
The Analyst, eComm Fraud Strategy reports to the Manager, eComm Fraud Strategy within the Credit Management and Bank Operations (CMBO) division of Canadian Tire Bank. The eCommerce Fraud Strategy unit is dedicated solely to fraud management of select eCommerce banners, including CanadianTire.ca. As an eComm Fraud Analyst, you will work cross-functionally to improve our ecommerce fraud risk posture by supporting process improvements, training, and fraudulent order detection. Working closely with internal teams including customer service, business, product development, and investigations, you will attain a rare wide-angle view of the customer fraud journey.
As a member of CMBO, you will also have access to teams that are highly experienced in credit card risk management and issuer fraud management. Our world-class analysts get cradle-to-grave strategy experience, from data extraction and analysis to strategy design, testing, and deployment, and are encouraged to rotate within CMBO units to develop new skills and gain additional experience.
In this role, you will:
- Analyze high-risk ecommerce orders and chargebacks and share feedback on fraud trends to mitigate future fraud risk
- Complete ad-hoc analysis involving large data sets and correlate to actionable insights and operational improvements
- Forecast future Cancellations and Chargeback levels
- Manage the intake, triage and resolution of inbound eCommerce fraud inquiries and incidents
- Collaborate and communicate effectively with cross functional teams and external partners to achieve Ecommerce Fraud Strategy objectives
**What you bring**
- Desire to join an agile, and fun team
- Passion for data and problem solving and an entrepreneurial and goal driven mindset
- Results driven individual with a strong focus on data and desire to be a team player
- Excellent analytical skills with the ability to tell a compelling story with data
- Strong skillset across the MS Office Suite, including a intermediate to advanced knowledge of Excel
- Proficient knowledge of one or more programming languages (SAS, SQL and Python) is essential
- Ability to think independently, act with sound judgement and thrive within a fast-paced and challenging environment
- Positive attitude, strong data analysis skills and a talent for prioritization
- Prior exposure to payments, disputes and chargebacks processes, and prior exposure to fraud detection platforms is an asset
We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
LI-GS1
**About Us**
At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.
**Our Commitment to Diversity, Inclusion and Belonging**
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..
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