Junior IT Support Technician

2 weeks ago

St Thomas, Canada Ontario Plants Propagation Limited Full time

Junior IT Support Technician

Full time permanent position Talbotville, Ontario (Rural Location)

**Reports To**:
IT & Process Manager

**The Company**

At Ontario Plants Propagation Limited, our vision is to be Eastern North America’s premier supplier of green
- house vegetable transplants. To help us accomplish this goal, we need to hire motivated passionate people that will support our workforce and facilities.

**Job Description/Responsibilities**
- Support and installation (add/move/change) of desktop/laptop equipment
- Support, installation and troubleshooting of printers
- Configuring and supporting mobile devices (Android / iPhone)
- Evaluate documented resolutions and suggest ways to prevent future problems
- Escalate problems (when required) to the appropriate experienced technician
- Ensure security and privacy of networks and computer systems
- Identify and learn appropriate software and hardware used by OPPL
- Opportunity to become involved in network administration and build projects (running cable, mount cabinets and A/V equipment, access points, cameras and NVRs)
- Set up workstations with computers and necessary peripheral devices
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Escalate user issues to vendors, external service providers, as appropriate
- Coordinate end to end client support from request through resolution
- Provide support for projects when required
- Interface with other support teams and vendors in a professional manner
- Coordinate and support system changes, user builds (including new user setups), user off boarding, and workstation relocations
- Any other administrative duties as required

**Experience, Skills and Behaviours**
- Minimum 2 to 4 years’ experience in a similar position
- College diploma or certificate in IT or IT related program
- Experience with Windows Operating Systems
- Proficient with Microsoft Office products
- Experience with PC and Laptop hardware
- Experience with Wireless Networks and Mobile Solutions
- Ability to learn quickly and take on new responsibilities
- Problem-solving, analytical skills
- Excellent communication skills (oral and written), and interpersonal skills
- Strong work ethic and be a positive team-player - trustworthy, capable, and reliable
- Work independently, as well as collaboratively
- Ability to multitask, prioritize and deal with time constraints
- Strong organization, documentation and problem-solving skills required
- Experience with basic programming (SQL) and databases an asset
- Experience with manufacturing ERP systems an asset
- Must be able to maintain a high level of confidentiality

**Schedule & Environment**
- Monday to Friday, 8-hour shift
- On call / occasional evenings and weekends
- Driver’s license and vehicle required
- Ability to lift ~ 60 lbs. (e.g., computers, UPS batteries, deliveries)
- Wage: $22.50 - $24/hour to start, commensurate with experience

**Growth**
- Opportunities for professional development and increased compensation, learning about more advanced technologies and taking on increased responsibilities.

**How to apply**:

- Submit your Cover letter and Resume_

title: Junior IT Support Technician
- **Only those meeting the requirements will be considered. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations, please contact Human Resources via the methods above or at 519-637-2119._
- COVID-19 considerations:_
- Ontario Plants Propagation Ltd has a mandatory vaccination policy to safeguard the health and safety of our employees and to minimize the spread of COVID-19 in the workplace. All employees must be vaccinated against the virus that causes COVID-19 or provide documentation for a medical exemption or other protected ground under applicable human rights legislation._

**Job Types**: Full-time, Permanent

**Salary**: $22.50-$24.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- St. Thomas, ON N5P 3T2: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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