Specialized IT Consultant

4 weeks ago

Toronto, Canada Thought storm Full time

**Start Date**:2024-04-02**

**End Date**:2025-04-04**

**Client**:Ministry of Health**

**Position**:RQ06105 - Specialized IT Consultant Junior**
**Location**:56 Wellesley St. West Toronto**

Supplier Comments

Closing Date/Time

2023-11-07, 1:15 p.m.

Maximum # of submissions: 1

**Must Haves**:

- Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions
- Experience with the following technologies:

- MS Projects
- MS Teams
- MS Power Point
- MS Excel
- MS Visio
- AODA compliance
- OTR
- Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
- Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)

Specialized IT Consultant

Description

**NOTE**

**Assignment Type**: This position is currently listed as "Hybrid" and **consultants will be required to work onsite at the work location 3 days a week and 2 days from home.** The details of this arrangement will be confirmed with the Hiring Manager.

**Extension/Amendment Attestation**:These resources will be acquired through the IT Source Resource Pool or VOR Competitive arrangement #Tender_12075 Managed Service Provider for Contingent IT Resources and/or Successor VOR for services all ending April 5, 2025. VOR #Tender_12075 terminates April 5, 2025 and has an option to extend for a further one year.

**The resources needed till March 31, 2026, will include an option to extend, at the same rate, till March 31, 2026 if Tender_12075 Managed Service Provider for Contingent IT Resources is also extended for a further one year, else an RFS under the Successor VOR will be issued for the services required after April 5, 2025 to March 31, 2026.**

**=======================================================**

**Responsibilities**:

- Lead, coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS, and escalate as required.
- Monitor ongoing requests for service (e.g., onboarding, mergers), coordinate resources to meet requests and communicate expectations to health service provider clients.
- Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation, follow up on action items, and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
- Create, manage, and publish communications through the approval process
- Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents, executive level presentations, reports, and briefing materials.
- Provide business needs analysis and create business and system requirements documentation, including functional and non-functional requirements, use cases, and data and process flow diagrams
- Follow industry best practices, processes, and policies that are required to maintain and support privacy and security requirements.

**Skills**:
Experience and Skill Set Requirements

Public Sector Experience

2+ years working in Public Sector in Health Care

5 points

Management and Communication Skills

Proven track record for building strong working relationships

Strong interpersonal, and verbal and written communication skills

Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively

Excellent analytical, problem-solving, and decision-making skills

A motivated, flexible, creative team player with perseverance, excellent multi-tasking abilities and a proven track record for meeting strict deadlines

40 points

Technical Skills

Experience with Microsoft Dynamics GP, BSSI HFM and Logibec Quadrant Workforce Solutions

Experience with the following technologies:

- MS Projects
- MS Teams
- MS Power Point
- MS Excel
- MS Visio
- AODA compliance
- OTR

Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes

Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)

30 points

General Skills and Experience

Demonstrated knowledge of IT project management standards, tools, techniques, and methodologies, including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK)

Experience managing change, including documenting change requests, change implementation plans, SDLC, resource schedules and back-out plans for IT infrastructure projects

Experience tracking and reporting on status for multiple stakeholder groups including clients

25 points

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