Customer Success Specialist

1 week ago

Halifax, Canada North York Rehabilitation Centre Full time

Overview:

- Are you experienced in the medical industry, litigation, legal sales, or something similar? Keep reading_

**NYRC** is seeking a **Customer Success Specialist - Medical** (internally called a Business Development Associate) to join our team in **Atlantic Canada**

The successful person will both identify and capture revenue-generating opportunities for NYRC, as well as manage key client and assessor relationships.

Qualifications:

- 3-5 years of experience in the medical legal industry
- Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
- Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed
- Must be able to work independently, prioritize work activities and use time efficiently
- Uses intuition and experience to effectively market the company’s services
- Ability to assist with development and delivery of compelling presentations
- Demonstrates the ability to problem solve and develop alternative solutions when dealing with client issues or emotional topics
- Must be able to maintain confidentiality
- Must be able to work well under pressure and or stressful conditions
- Must possess the ability to manage change, delays, or unexpected events appropriately
- Demonstrates reliability and abides by the company attendance policy
- Must be detail oriented, organized, efficient with the capability of establishing instant credibility
- Uses good judgment and includes the appropriate people in the decision-making process
- ** Must be located in Atlantic Canada**

**About Us**:
**North York Rehabilitation Centre Corp. (NYRC)** is a Canadian company that has evolved from a privately owned, multidisciplinary rehabilitation facility to a national leader in the provision of independent medical evaluation (IME) services.

Founded in 1991, NYRC is a nationally recognized brand name with a strong Canada-wide network and a reputation as one of the country’s top independent medical evaluation companies. Since its inception, NYRC has excelled at producing high quality, accurate, defensible, and objective reports authored by expert examiners.

**NYRC** is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin

Tags:
sales, medical industry, medical sales, legal sales

**Responsibilities**:

- Identify other market sectors that NYRC can enter and develop plan to do so
- Develop and maintain a client lead list filled with prospective new clients
- Identify new leads, pitch services to new clients and maintain a good working relationship with new and existing contacts.
- Responsible for new physician recruitment efforts based on recruitment list
- Must keep up to date on competitor movements and service offerings
- Arrange seminars/workshops with current and prospective clients (i.e. lunch and learns)
- Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Work with colleagues to meet customer needs and to develop new solutions as appropriate
- Work collaboratively with NYRC and NYRC subsidiary companies
- Visit existing and previous clients and perform needs discoveries as needed (remediate situations and receive feedback to help develop new solutions)
- Assist in executing marketing campaigns as needed (this includes ordering of materials, designing new assets, and executing the campaign)
- Do all the admin work that goes with the above (internal staff can assist occasionally)
- Responsible for meeting quarterly targets and key performance indicators (KPI’s) as outlined in their Growth Plan.
- Will be expected to participate in internal Business Development Learning Sessions hosted by the National Director

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