Patient Services Clerk

4 weeks ago

Edmonton, Canada University of Alberta Full time

**MED Dentistry**:

- Competition No.

**S104652214**
- Posting Date

**Nov 24, 2023**
- Closing Date

**Dec 01, 2023**
- Hourly Rate

**$22.08 - $29.39**
- Grade

**05**
- Hours

**up to 35 per wk
This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of April 30, 2024.

**Location** - Work primarily takes place at North Campus, Edmonton.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Department Summary**

The School of Dentistry Oral Health Clinic (OHC) located on the 8th Floor of the Kaye Edmonton Clinic provides oral health care services to over 250 patients per day.

**Position Summary**

Reporting to the Patient Services & Systems Supervisor, the Patient Services Clerk acts as the first point of contact for all patients for the full scope of the patient experience; starting from the initial inquiry/booking to check-out, including payment processing.

This position will have an end date of April 30, 2024. The successful incumbent should be available to work a rotating schedule between the hours of 7:30 a.m. and 5:30 p.m.

**Duties**
- Responsible for patient coordination and scheduling, coding entry into axiUm patient management software for accurate billing, patient registration and chart maintenance
- Collects fees and completes insurance and third-party billing forms including coordination of benefits in the event of multiple insurance carriers
- Processes CDANet and paper claim submissions
- Processes cheque, debit, and credit card payments and completes deposits
- Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients accounts, etc.
- Maintains electronic filing system; types correspondence, photocopies, and faxes as required
- Coordinates and receives documents (referral letters, correspondence, medical history documents, etc.), and scans into patients’ electronic charts in axiUm database
- Answers and directs numerous incoming phone calls, provides patients with program information
- Acts as the first point of contact for a large volume of patients providing check-in and check-out services and collecting payments
- Provides first-level support to patients and students regarding axiUm (electronic health record)
- Performs other administrative duties as required

**Qualifications**
- High school diploma
- 2 years of relevant experience in a fast-paced Dental Office
- Experience with processing a large volume of patient traffic and phone calls
- Expertise using an electronic health record system
- Experience with POS devices, processing payments and completing deposits
- Ability to critically analyze all aspects of the patient record and identify any required changes
- Accurate data entry skills; strong attention to detail
- Ability to multi-task in a fast-paced and diverse work environment that is dynamic and constantly changing
- Excellent communication skills (listening, verbal, and written) and interpersonal skills
- Well-developed organizational skills with the ability to meet deadlines and prioritize activities

**How to Apply**

**We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

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