IT Support

**Job description**

**Triple Eight Transport **is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States

**We are dedicated to personal and career growth here at Triple Eight Transport Inc. We focus on people and values, because with great people comes great success**

**Who we are looking for**:
We are seeking an IT Analyst to join our team. As an IT Analyst, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will also play a key role in implementing and maintaining computer systems and networks.

**Responsibilities**:

- Responding to a variety of client support issues or vendor support, via telephone or in person at their locations, to identify issues and offer solutions in a friendly and efficient manner
- Analyzing situations, diagnosing problems, while developing and implementing solutions within narrow timelines
- Focused on completion of ticket volume in short time frame with client success in mind
- Client site visits to resolve issues that couldn’t be fixed remotely
- Use, update and contribute learning content to the internal knowledge database

**Experience with the following is key**:

- MSSQL
- JIRA
- End Point Management
- Experience in hardware and software troubleshooting
- Office 365
- Azure Active Directory
- Computer Hardware (Laptops, Desktops, Monitors & Peripherals)
- Mobile Device Management
- Basic Network Troubleshooting
- Basic Application Troubleshooting

**Experience with the following is a bonus**:

- Transportation specific Hardware, Software and Support processes - EDI, Trimble, Assets Tracking, ELD.
- Troubleshooting or configuring Cisco Meraki, Datto, Dell equipment
- Administering users and phonelines through RingCentral
- Configuring devices and profiles

**Requirements**:

- Bachelor's degree in computer science, or a related technical field preferred or High School Diploma.
- Certifications/bootcamps/work experience can be substituted.
- Proven experience in technical support or a similar customer-facing role
- Experience in Transportation Industry will be an asset.
- Strong proficiency with common workplace tools
- Excellent problem-solving skills and the ability to think analytically to resolve complex technical issues.
- Effective communication skills, both verbal and written, can convey technical concepts clearly and effectively to technical and non-technical audiences.
- Customer-focused mindset with a passion for delivering exceptional service and ensuring customer success.
- Ability to work independently, manage multiple tasks, and thrive in a fast-paced environment.
- Detail-oriented with excellent organizational skills to effectively prioritize and manage support cases.
- Flexibility to work occasional evenings or weekends to address critical customer needs.

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Morning shift

**Experience**:

- IT support: 1 year (required)

Licence/Certification:

- CompTIA A+ (preferred)

Ability to Commute:

- Abbotsford, BC V2T 6J7 (required)

Ability to Relocate:

- Abbotsford, BC V2T 6J7: Relocate before starting work (required)

Work Location: In person