Systems Analyst, Business Applications

2 weeks ago

Edmonton, Canada EPCOR Full time

Highlights of the job

EPCOR has an exciting full time, permanent opportunity for a skilled **Systems Analyst** to join the Business Applications Team in Edmonton, AB.

What you’d be responsible for
- Ensuring the delivery of optimal results against appropriate performance metrics.
- Delivery on Change Request estimates
- Incident Delivery and Responsiveness
- Customer Satisfaction Surveys
- System Availability
- Knowledge Management KPI’s
- Employing open communication and problem solving skills to identify defects and resolve issues efficiently and effectively within expected timeframes
- Resolving customer issues and incidents efficiently and effectively within expected timeframes
- Abiding by all Application Services departmental policies and processes for the purpose of consistent support and administrative practices throughout Application Services
- Providing valuable contributions to documentation and knowledgebase to allow for the long-term sustainability of EPCOR IS
- Executing daily job duties with a focus on continuous improvement of processes and systems
- Reacting to system availability issues with the required urgency and oversees root cause analysis on issues as a way of proactively preventing them in the future
- Employing active learning skills and technical expertise to acquire knowledge of the technical components and business processes of supported systems
- Demonstrating a high performance, high discipline, safe, accountable, focused, innovative and achievement-oriented, easy to do business with manner of working

What’s required to be successful
- Completion of a 4-year Computer Science or Engineering degree, or a 2-year Computer Engineering/System Technology diploma from a recognized post-secondary institute is required (work experience equivalencies will be considered)
- Experience in SQL Programming against various common enterprise databases including SQL Server and Oracle
- Broad knowledge of computer systems technology, programming and design techniques
- Experience in multiple programming languages including Java,.Net (e.g. C#) or powershell
- Understanding of Object Oriented concepts, and design patterns
- Experience with multiple toolsets for deployment, source control, and batch programming
- Experience with network troubleshooting tools (e.g. Wireshark, Fiddler, Netcat, Ethereal) would be considered an asset

Other important facts about this job

Jurisdiction: CSU52

Class: IT1

Wage: IT1 starting at $48.58 per hour (_Final Wage and Step will be determined at the time of selection and is_ _based on a combination of factors as outlined in the_ _Collective Agreement)_

Hours of work: 75 hours biweekly

**Application deadline**:May 10**th**, 202**4**

Learn more about Working at EPCOR

Please note the following information:

- A requirement of working for EPCOR is that you are at least 18 years of age and legally entitled to work in Canada. (A copy of a valid work permit may be required.)
- If you are considered for the position, clearance on all applicable background checks (which may include criminal, identity, educational, and/or credit) and professional reference checks is required. Some EPCOR positions require an enhanced level of background assessment, which is dictated by law. These positions require advanced criminal record checks that must also be conducted from time to time after commencement of employment.
- A technical/practical assessment may be administered during the selection process and this exercise will be used as a part of the selection criterion.

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