Passenger Service Operations
2 weeks ago
Job Details
Description
Main accountabilities include:
Schedule, conduct initial and recurrent training
Schedule and conduct Lead & Supervisor Aircraft Loading (SAL) Training
Schedule and conduct GSE Training
Ensures the safe and correct control of all resources on the Ramp
Complies with all Airlines Ground Handling Regulations
Support corporate compliance with applicable Management of Health and Safety at Work Regulations.
Support employees and supervisors in undertaking the proactive and preventative measures necessary to achieve compliance with health and safety legislation as it applies to them.
Full compliance and implementation at all times of the following:
- Airline Handling Manuals
- Airports Disruption Management Policy
- Customer Service Promise
- Communications Promise
- POA (Person of Accountability) procedures
Report any breaches of statutory requirements or company best practice to management.
Maintain compliance with all government, customer and company policies/procedures.
Must be able to travel to other Stations when required.
Must be able to hold and maintain Airport security clearance.
- conduct training, conduct assessments/smart inspections/ maintain station compliance for ATW and participate in operations at least 1-2 times a week to maintain their training credentials.
Perform other duties as required.
Qualifications and Experience:
Must have and maintain valid G Driver’s license and DA/AVOP and Transport Canada Security Clearance.
Must have at least 2 years’ experience on the following Ramp GSE
- Baggage Tractor
- Belt Loader
- Push Back Tractor - Conventional
- Push Back Tractor - Towbarless (will be beneficial)
- Lower Deck Loader
- Main Deck Loader (will be beneficial)
Must have experience on Air Bridges (Passenger Boarding Bridges)
High school diploma with at least two (2) years of experience in ramp operations in a Lead / Supervisor or Training capacity.
Must have previous experience as a Ramp lead and have a satisfactory safety/performance record
Must be certified trainer for customer or be able to successfully complete and pass the training program.
Ability to effectively communicate verbally and in writing.
Must be able to work extended hours on short notice during non-routine operations.
Proficient with Microsoft Excel and Word programs.
Thorough knowledge of ground handling operations, aviation security, safety practices, legislation and customer supplier relationships
Must be able to obtain and hold all required security clearances
Ability to drive safety van and truck from one work site to another as needed.
A working knowledge of GSE maintenance issues.
Understanding of the wider airport operational environment.
Must be able to lift up to 70lbs when required
Experience and understanding of the commercial issues in aviation.
Experience in Health and Safety Management
conduct training, conduct assessments/smart inspections/ maintain station compliance for ATW and participate in operations at least 1-2 times a week to maintain their training credentials.
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