Associate Insurance Advisor

2 weeks ago


Mississauga, Canada Kara Ngo Investments & Insurance Inc., The Co-operators Full time

At Kara Ngo Investments & Insurance Inc we value training and development opportunities to grow your career with one of Canada’s Best Employers. We are very community-based and support alot of local community events so we can give back. We promote a safe and friendly work environment, where all our team members work closely together to help each other whenever needed. We also offer a very competitive compensation package and benefits program. We are looking to expand and looking for the right individual(s) who will be an asset to our team.

We are looking for a passionate, sales driven individual to join our team. Our success reflects our passion, professionalism, and reputation for outstanding personal service and care backed by a leading multi-line company.

**Summary**: The Associate Insurance Advisor is a key player in the support and development of the agency operation primarily through sales and service. This role utilizes a broad knowledge of The Co-operators insurance products and services including personal lines (Auto, Home) and specialty lines (Commercial, Farm). In addition, Life & Investment prospecting or any experience will be a bonus. The individual will need to be willing to work towards getting their Life Insurance License (LLQP) down the road.

**What to expect**:

- Sales, service and profitable growth of both personal lines and specialty lines products
- Advise and recommend coverages and policies that best meet client needs
- Actively focus on prospecting for all lines of business by identifying and recommending additional products/services that benefit the client
- Complete front line risk assessment and selection following underwriting guidelines
- Achieve individual goals for client service, sales, and contribute to the achievement of overall agency sales and growth goals
- Support programs to build multi-client relationships
- Respond to client questions and concerns, resolve customer complaints, and escalate issues appropriately
- Proactively complete client reviews on the auto, home, and/or commercial portfolio.
- Support financial services sales activities in the agency by identifying gaps in insurance and investment needs

**Working Conditions: Physical**:

- Regular office environment. Monday to Friday 9am
- 5pm.
- May be required to work outside regular hours - occasionally

**To Join our Team**:

- General Insurance license is required (OTL)
- LLQP - Life license is an asset
- Insurance experience is an asset
- Strong customer service and relationship building skills and ability to work in a team and sales environment
- Cantonese or Mandarin speaking is an asset
- Must like dealing with clients, problem solving and enjoy helping others
- **Must be sales driven - outbound calling and appointment scheduling mandatory**:

- Ideal for someone who enjoys providing superior customer service to our clients and thrives within a small team environment.
- Insurance industry experience including sales experience is preferred
- Skilled in communication (verbal and written), organization, time management, client service, decision making, problem solving

**PERFORMANCE MEASURES**:Performance of Core Functions:

- Level of customer satisfaction as measured through client feedback
- Skill in evaluation and underwriting of risks as measured by audits and adherence to underwriting guidelines
- Achievement of individual sales goals and contribution to achievement of the agency goals
- Contribution to achievement of multi-line client target
- Contribution to profitable growth and positive retention in the agency as measured by key indicator reports
- Contribution to the quality of the agency portfolio and a positive loss ratio as measured by key indicator reports
- Impact on organizations trust and reputation through accuracy and completeness of information reported and appropriate treatment of confidential information
- Associate Insurance Advisors are the face of the organization to our clients
- Builds relationships and effectively communicates with clients to deliver on the service promise
- Timely delivery of services and responses to client inquiries - once and done approach Impact on Team/Staff Development:

- Effectiveness of working relationships with peers, agent and district management team
- Works cooperatively with others to accomplish objectives.
- Achievement of targets set both team and individual
- Ability and initiative to take on new and challenging assignments

**Required experience**:

- Insurance related experience is an asset
- Sales experience

**Job Type**:

- Full-time, Permanent

**Required license or certification**:

- Driver's License
- OTL or RIBO

**Salary**
- Base Salary + commission + yearly bonus

**What we offer**:

- Vacation; paid sick days; health and dental benefits package; discounts on Home & Auto Insurance

**Job Types**: Full-time, Permanent

Pay: $40,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

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