Hospital Manager

3 weeks ago

Halifax, Canada Maritime Veterinary Emergency & Specialty Centre Full time

The Hospital Manager is a key member of the hospital leadership team. The Hospital Manager is responsible for creating a hospital culture based on high-quality patient care and exceptional customer service. Responsibilities include supporting Department Team Leads, supervising, planning, and coordinating the overall operations of the hospital, and cultivating a supportive and collaborative team environment.

Reporting Relationships:
Reports to Hospital Director

Supports Department Supervisors, Team Leads and Hospital Support Staff

**Job Duties and Responsibilities**
- Leadership and Planning:_
- Acts as a champion for change and identifies, documents, shares and promotes best practices.
- Participates in the financial planning, monitoring, and budgeting process.
- Assists with establishing goals for the hospital and staff.
- Supports Team Leads with hospital scheduling to manage labor costs to budget.
- Support Inventory Coordinator to manage hospital inventory within budget.
- Assist with Special Events as needed
- May be required to work varying hours to meet and observe hospital team and operations
- Operations_
- Assists Hospital Administrator with employee benefits program and hospital insurance plans.
- Assists with developing and implementing hospital policy, including monitoring DEA/Controlled Substances and OSHA compliance.
- Performs regular quality checks and reviews of client records and invoicing.
- Monitors computer systems and works with Help Desk to resolve technical systems / equipment issues.
- Coordinates support staffing needs including hiring, training, annual evaluations and progressive discipline.
- Client Service_
- Demonstrates and reinforces the highest level of client service.
- Resolves client issues, escalations and oversees client follow-up communication.
- Financial_
- Ensures payroll is accurately completed and submitted for all hospital support staff.
- Manages accounts receivable and cash on hand, including performing invoice audit reviews.
- Supports Inventory Coordinator to ensure hospital inventory controls and costs are within budget.
- Performs other duties essential to the performance of the hospital as assigned.

**Qualifications**:

- Bachelor’s degree in business or related degree is preferred.
- 5+ years of experience in a veterinary hospital management/ supervisory role ideal.
- LVT / RVT highly preferred
- Knowledge and/or experience in the following areas:_
- Multi-functional operations including budgeting and labor management.
- Manage time and tasks appropriately and remain flexible with assigned duties.
- Supervisory and leadership experience.
- Reporting and data analysis.
- Problem-solving and resolution management skills.
- Excellent oral and written communication skills.
- Basic computer skills i.e. Microsoft Office, including excel.
- Interpersonal skills with staff, clients, and works well in a team environment.
- Staff management including coaching, developing, and motivating staff.
- Conduct annual performance reviews.
- Ability to delegate and achieve results with hospital team members.
- Make decisions confidently and effectively.
- Model a professional and courteous manner with staff and clients.
- Handle difficult conversations with staff and clients with poise.
- The above is not an exhaustive list of all duties or responsibilities. You may be expected to perform different tasks as necessitated by your changing role or the overall business objectives.

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