Guest Service Agent
2 weeks ago
**THE OPPORTUNITY**:
GUEST SERVICE REPRESENTATIVE
**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.
Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skill sets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.
With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.
At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
**THE ROLE**:
The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.
**ACTIVITIES**:
The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:
- Create a welcoming environment for our guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Know all safety and emergency procedures, is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.
**COMPETENCIES WE ARE SEEKING**:
- Excellent written and verbal communication skills in English
- Excellent organizational, interpersonal and administration skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening and night shifts any day of the week including weekends and holidays
**Job Types**: Part-time, Permanent
**Salary**: $14.50 per hour
**Benefits**:
- Employee assistance program
Schedule:
- Day shift
- Evening shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- Brandon, MB: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Have you been employed by InnVest Hotels before? If yes, when was that and at what location?
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
-
Guest Service Agent
3 weeks ago
Brandon, Canada Victoria Inn Hotel & Convention Centre Full time**Who we are looking for**: **What you will learn**: **Position Summary**: Through the guidance of the Guest Services Manager, support the daily operations of the Guest Services Department by providing superior guest service. Provide assistance to employees from other departments, and ensure proper procedures, policies and standards are being...
-
Guest Service Agent
1 month ago
Brandon, Canada Canad Inns Destination Centre Brandon Full timeJOIN OUR TEAM We are currently seeking passionate individuals who thrive in a fast-paced environment and have a strong commitment to delivering exceptional customer experiences. Requirements: Ability to remain calm and professional in high-pressure situations. Flexibility to work shifts, including evenings, weekends, and holidays. Good communication...
-
Guest Services Representative
4 days ago
Brandon, Canada eBrandon Full timeSave name/email for future repliesUse the classifieds safely! Read safe practices at this link .Send message Tommy Gun's Original Barbershop Brandon Shoppers Now Hiring a PART TIME GUEST SERVICES TEAM MEMBER Step out of the norm and be part of something COOL and EXCITING! Come work in our busy hip Chicago style barbershop! The successful applicant will...
-
Guest Services Representative
6 days ago
Brandon, Canada eBrandon Full timeSave name/email for future repliesUse the classifieds safely! Read safe practices at this link .Send message Tommy Gun's Original Barbershop Brandon Shoppers Now Hiring a PART TIME GUEST SERVICES TEAM MEMBER Step out of the norm and be part of something COOL and EXCITING! Come work in our busy hip Chicago style barbershop! The successful applicant will...
-
Guest Experience Leader
4 days ago
Brandon, Canada McDonald's Canada Full timeGuest Experience LeaderWe are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...
-
Guest Experience Leader
4 weeks ago
Brandon, Canada McDonald's Full timeGuest Experience Leader We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...
-
Guest Experience Leader
2 weeks ago
Brandon, Canada McDonald's Full timeGuest Experience Leader We are more than just your local restaurant. We are a collection of hardworking small-business owners. Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...
-
Guest Experience Leader
3 days ago
Brandon, Canada McDonald's Canada Full timeGuest Experience LeaderWe are more than just your local restaurant. We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we have proudly helped more than 387,000 Canadian families with sick children through Ronald...
-
Guest Experience Manager
2 weeks ago
Brandon, Manitoba, Canada Cava Full timeGuest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big ,...
-
Guest Experience Manager
6 days ago
Brandon, Canada Cava Full timeGuest Experience Manager (Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something ...
-
Car Rental Agent Brandon Location
7 days ago
Brandon, Canada Town Car rental Full time**If you’re looking to start your career with a company that grows their management executives and leaders from within the organisation, then this is for you. We are looking for a smart, well-read, confident and a challenge driven individual to be the store manager for our Brandon location.** We are a local Manitoba made and run Vehicle rental company,...
-
Culinary Services Coordinator
3 weeks ago
Brandon, Canada Rotary Villas at Crocus Gardens Full time**CULINARY SERVICES COORDINATOR** **Reports to** Executive Director **Employment Status **Full Time, Salary **Hours of Work** Daytime weekday (some evenings and weekends may be required) **Position Analysis** The Culinary Services Coordinator of Rotary Villas will act as the Food Services Manager, ensuring good service and cost compliance from all...
-
Brandon, Canada Paladin Airport Security Services Full timeAgent de contrôle pré-embarquement bilingue/ Bilingual Pre-Board Screening OfficerPourquoi Paladin? Les Services de Sécurité de l’Aéroport Paladin (PASS) ont une main-d'œuvre diversifiée. Nous croyons et nous engageons à une culture de travail respectueuse, inclusive et diversifiée. Vous recevez les meilleurs salaires de l'industrie $22.69-...
-
Assistant Manager
2 weeks ago
Brandon, Manitoba, Canada Landmark Cinemas Canada Full timeWHO WE ARE: At Landmark Cinemas, we are the Cast & Crew of Canada's second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies.... But it's more than just a movie. That's why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the quality...
-
Assistant Manager
4 weeks ago
Brandon, Canada Landmark Cinemas Canada Full timeWHO WE ARE: At Landmark Cinemas, we are the Cast & Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies…. But it’s more than just a movie. That’s why our Cast & Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests; why the...
-
Brandon, Canada Brandon University Full timeDuties: Provide general directions and information relating to the Faculty of Science and the J.R. Brodie Building for Orientation Week. Flexibility and willingness to work varying days/hours during the first week of classes. Assist with basic and routine inquiries. Assist guests, visitors, students, and/or other individuals by providing a positive...
-
Warehouse Transportation Handler
2 weeks ago
Brandon, Canada Dufresne Full timeAt Dufresne, our goal is to create destinations for life’s most meaningful shared moments. Our unrelenting passion for hands-on service, an exceptional shopping experience, and strong community relationships is what sets us apart! If you are guest-centric, goal-oriented and want to Make Life Better for our guests and our communities, then we want you on...
-
Hotel Front Desk Clerk
3 weeks ago
Brandon, Canada Super 8 Brandon Full timeEducation: Secondary (high) school graduation certificate - Experience: Will train **Work setting**: - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group arrivals and departures - Take, cancel and change room reservations - Provide information on hotel facilities and services - Provide general information about...
-
Brandon, Canada Golden Corral Full timeOur franchise organization, V and M Food Enterprises, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! The main responsibility of the Server is “Making Pleasurable Dining Affordable.” Fulfilling Golden Corral’s mission statement requires a positive attitude and on going professionalism. Hospitality is the...
-
Brandon, Canada Golden Corral Full timeOur franchise organization, V and M Food Enterprises, LLC dba Golden Corral, is currently seeking energetic, friendly individuals to join our team! The main responsibility of the Server is “Making Pleasurable Dining Affordable.” Fulfilling Golden Corral’s mission statement requires a positive attitude and on going professionalism. Hospitality is the...
