Medical Secretary

Join our team

We are looking for an enthusiastic, customer service-minded individual who wants to work in a collaborative, friendly and supportive environment. We are a wellness clinic that supports all walks of individuals and values inclusivity. As a **Client Relations Specialist**, you will provide excellent client care by assisting the medical and professional staff in managing client activity. This includes matching new clients to providers, support with billing, report writing, and being an integral member of the team and developing the organization. Being a client relations team member is like being the backbone and heart of our organization.

You will work together with support staff, Psychologists, Canadian Certified Counsellors, Occupational Therapists, Speech and Language Pathologists to build one-on-one relationships that will facilitate ongoing communications and cross-referrals.

We are looking for someone that is available during the daytime, **evenings,** and on **weekends**.

**Here's how**:
**Experience / Knowledge**:

- Ability to work independently, as well as a member of a multidisciplinary team
- Experience managing projects and working relationships in a matrix organization
- Has great conflict resolution skills and able to implement organizational policies and procedures.
- Demonstrated ability to effectively work with clinical staff strongly encouraged. Work directly with individuals at all levels of the organization, including clinicians and leadership
- Strategic thinking & facilitation: Ability to think and address strategic and clinical demands
- Ability to take initiative and proactively identify problems and propose solutions
- Exceptional organizational skills and ability to organize time and priorities effectively, asking for direction when appropriate. Flexibility to handle multiple tasks and deadline pressures
- Excellent customer service skills
- Outstanding communication skills in all formats
- phone, electronic, in-person.
- Proven ability to work independently and as part of a team
- Proven ability to perform well under pressure and in an ever-changing environment
- Excellent relationship management skills, including negotiating, mediating, and facilitating.
- Ability to multitask and change priorities to best meet clinic and clients’ needs
- Ability to learn and understand medical terminology.
- Poise to represent the organization well externally via phone, written communications and in person
- Good working knowledge of Microsoft Office and an online booking system **JaneApp preferred**:

- Exceptional organizational and customer service skills
- Superior telephone etiquette
- Ability to transcribe into a report
- Ability to handle and communicate effectively with challenging clients and in crisis situations
- **3-5 years in healthcare or mental care setting preferred**:

- **Preferences towards**: Freedom of Information and Protection of Privacy (FOIP), Health Information Act (HIA), Mental Health First Aid courses (or willingness to complete)

**Hours required**:
Flexibility in hours to meet the clinic needs: evening, day and weekends shifts required. We are open 7 days a week.

A criminal record check and vulnerable sector is required

This position is located in Beaumont

You will be required to sign a non-disclosure agreement to protect the privacy of our clients

Opportunities for health spending account, benefit, team activities and growing with the practice as we move into our new location in summer of 2025.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $21.28-$22.64 per hour

**Benefits**:

- Casual dress
- Flexible schedule
- On-site parking

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Expected start date: 2024-04-20