Customer Service Representative

3 weeks ago

Victoria, Canada Ply Gem Canada Full time

**Who We Are**

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers, and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

**Why Join Our Team**

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

**What You Can Expect from our Company**
- You will be Part of a Winning Team
- You Can Capitalize on Your Opportunities and Make an Impact
- You Will Be Well Rewarded for Your Contributions to our Success
- You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service
- Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings
- Competitive vacation time and flexibility in work schedules and location consistent with your role
- Resources and support to help you manage your personal wellness

**What the Company Expects of our Team**
- Bring yourself fully to work each day
- Playing your role on the team so together we Win as One
- Welcoming and Driving Change to support our continued evolution
- Help drive the success of our Canadian Business through living our universal core values
- Making an Impact to ensure our continued success

Ply Gem Canada is seeking a highly motivated individual to join our Sales team.

**Key Responsibilities**:

- Assist customers and sales reps with all inquiries regarding product, shipping, guidelines, warranty, etc.
- Responsible for servicing customers directly by telephone, mail, fax or over the counter.
- Communicate with Marketing and Pricing Departments regarding customer pricing issues.
- Regularly communicate by telephone to sales staff, Allied Dept., Marketing Dept, and Credit Department on inquiries, and to assist in facilitating orders for shipping and pick-up.
- Run weekly open order report and follow up on open orders with customers.
- Maintain customer listing.
- Order entry of customer orders.
- Back up to other Branch staff

**Requirements**:

- High school diploma or GED.
- Some prior experience as a Customer Service Rep.
- Effective verbal and written communication skills.
- Attention to detail in all areas of work.
- Good organizational, time management and prioritization skills.
- Strong work ethic and positive team attitude.

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday

Application question(s):

- Are you available to work full time from our Victoria location?
- What are your salary expectations?

Work Location: In person

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