Risk and Security Manager

3 weeks ago

Niagara Falls, Canada Great Wolf Lodge Full time

Join the Pack with **YEAR ROUND EMPLOYMENT, BENEFITS AND FULL-TIME HOURS.** We think you’d be GREAT

**Provide positive and dynamic 5 STAR PAW service for our Pack and guests with a systems based approach.**

All Great Wolf Lodge Pack Members are fully committed to the following for fellow Pack and Guests:
1. Our Mission Statement of: Creating family traditions on family at a time.

2. Our Customer Service Standard of: Safety Quality Consistency and Fun

3. Our RIACT Core Values of: Respect, Integrity Accountability, Competency and Teamwork

4. Delivering 5 Star Service while always assuming the most effective role.

The **Risk and Security Manager **provides a system for all Directors, Assistant Directors, Managers, Supervisors and Pack Members regarding security of the building and identifying risks and threats to the organization while establishing positive relationships within the organization. This leadership role offers a level of service that exceeds guest expectations and will assist to achieve lodge goals and targets.All Great Wolf Lodge Pack Members are fully committed to the following for fellow Pack and Guests.

The security department operates 24 hours per day, weekends and holidays included. All security personnel must be available to cover all shifts.

**Primary Duties**
- Securing premises and people by patrolling property, monitoring surveillance equipment and access points to any and all areas throughout the property
- Deter/Prevent crime; Investigate security breaches and suspicious behavior.
- Respond to and assist in the investigation of Pack and guest incidents
- Manage and monitor large crowds; Ensure traffic is managed and controlled
- Write detailed, accurate reports by recording observations, information, occurrences and surveillance activities.
- Implement the Emergency Response Plan as required
- Schedule and lead Risk and Security meetings; Create, implement and communicate security policies and procedures.
- Oversees departmental training programs and development of managers and supervisors; Supports Directors as required.
- Keep areas in like-new condition, website ready; Close with an open mentality.
- Presents self and department to the guest as a lodge ambassador of safety for all.
- Assists in formulating and maintaining departmental budget.
- Evaluates, creates and implements efficiencies for improved operational and service standards.
- Develop and track KPI’s
- Review and make recommendations to any of the above systems through continuous improvement

**Qualifications**
- Previous Risk and Security experience, 5 years minimum in a leadership
- Valid Security License (in accordance with the Ministry of Ontario)
- Valid Ontario Class G Driver's License
- Proven customer service and leadership skills
- Proficient in Microsoft packages
- Excellent verbal and written communication skills
- Ability to make quick and sound decisions

**Physical Requirements**
- Lift up to 50 lbs.
- Sit, walk and/or stand for long periods; ability to monitor and work outdoors, year-round as needed.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- Leadership: 1 year (preferred)

Licence/Certification:

- Security Guard Licence (preferred)
- Ontario G's Drivers license (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: One location

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