IT Support Specialist
1 week ago
**Buckland**
**Job Posting**
**IT Support Specialist - Lead**
**Organization Overview**
For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.
**Position Summary**
Leads are involved in ongoing planning, designing and negotiations with contractors, vendors and internal teams following formal change management processes.
This position requires an excellent skill for documentation and the ability to analyze and report data that relates to the success of the support team and the total Buckland end user IT experience.
***
**What we can offer you**
- Competitive salary, benefits package and matching retirement plan
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization
**Key Responsibilities**:
- Field incoming help requests from end users via phone, ticketing system or in person
- Act as the primary point of contact for major incidents, coordinating the incident management process, and ensuring timely and effective communication with stakeholders.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production systems, software, and communication links.
- Maintain and implement ITIL/ITSM best practices and processes for incident management, problem management, and continuous service improvement.
- Provide front line support by phone, remote or in person to ensure the end user experience
- Training and coaching of IT Operations team members both 1on1 and in groups to increase key issue knowledge and remediation of shortfalls in skills
- Perform ongoing reviews and coaching of IT Operations team to promote success
- Provide hands on support of data systems, hardware, software and equipment
- Monitor and analyze performance metrics to identify trends and areas for improvement, and to ensure service level agreements (SLAs) are met consistently.
- Participate in change management processes, assessing the potential impact of changes and ensuring that risks are mitigated effectively
- Ensure hardware, software and network are available 98+% of time on 24/7 basis,
- Develop and maintain documentation, including incident reports and (SOPs).
- Ensure integration of support services and incident management processes
- Participate in on-call afterhours and weekend incident support to meet SLA’s
- Successfully completed Computer Science Degree/Diploma or related technical education focusing on the following:
- Virtual server technologies such as VMWare
- Cloud Infrastructure
- Microsoft Exchange online or equivalent cloud-based system
- Microsoft SQL Server
- Desktop support for PC environment supporting Windows 10 and Microsoft Office suite
- Networking involving multiple platforms, Cisco/Nortel/HP/Dell/other vendors
- ITIL Foundation Certification, with advanced certifications (such as ITIL Expert) preferred
- A minimum of 5 years of experience in IT support, with at least 2 years in a team lead role
- Experience in leading service teams through Project Management Life Cycles
- Strong knowledge of ITSM processes, tools, and best practices
- Experience in providing successful coaching and training of Performance Improvement Plans (PIP)
- Strong report generation skills for identifying team level and department level performance
- Networking fundamentals and experience considered an asset
- Microsoft 365 and Azure experience and applied knowledge of PowerShell scripting
-
IT Support Specialist
2 weeks ago
St. Thomas, Canada Buckland Full timeWho we are For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of...
-
IT Support Specialist
2 weeks ago
St. Thomas, Canada Buckland Full time**Buckland** **Job Posting** **IT Support Specialist** **Organization Overview** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a...
-
Executive Support Specialist
3 days ago
St. Thomas, Ontario, Canada UNIVERSITY OF THE VIRGIN ISLANDS Full timeAbout the RoleThe Administrative Specialist II will perform a range of administrative tasks, including time and payroll reporting, contract preparation, budgeting, and personnel management. The ideal candidate will have excellent communication skills, be highly organized, and possess intermediate level skills in Microsoft Office applications.
-
Housing Support Specialist
3 days ago
St. Thomas, Ontario, Canada WoodGreen Community Services Full timeWoodGreen Community Services**Our Mission:** We provide support and services to individuals in need, helping them achieve their full potential.**Job Description:** As a Housing Support Specialist with WoodGreen, you will be responsible for providing comprehensive case management services to individuals in our supportive housing program. Your duties will...
-
IT Specialist
3 weeks ago
St. Thomas, Canada Takumi Stamping Canada Inc. Full time**JOB TITLE**: IT Specialist **ABOUT US**: We are a climate controlled Japanese Automotive Parts Manufacturer in the St. Thomas, ON region and are seeking a highly motivated, energetic, and qualified IT Specialist to fulfil the roles and responsibilities for the effective operation of all IT related services and support across the organization. The IT...
-
Quality Assurance Specialist
2 weeks ago
St. Thomas, Canada Takumi Stamping Full time**JOB TITLE**: Quality Assurance Specialist **ABOUT US**: We are a climate controlled Japanese Automotive Parts Manufacturer in the St. Thomas, ON region and are seeking a highly motivated, energetic, and qualified Quality Assurance Specialist to assist and support the Team with all quality related activity inside the facility and also at suppliers and...
-
IT Support Specialist
2 weeks ago
St. Thomas, Canada Buckland Full time**Organization Overview** For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a...
-
IT Support Specialist
3 days ago
St. John's, Newfoundland and Labrador, Canada The Goddard School of Saint Charles, MO Full timeJob SummaryWe are seeking an experienced IT Support Specialist to provide technical assistance and support to our employees. As an IT Support Specialist, you will be responsible for resolving technical issues, providing training and guidance, and collaborating with cross-functional teams.Key Responsibilities:Provide technical support and troubleshooting for...
-
Marketing & Communications Specialist
2 weeks ago
St. Thomas, Canada St. Thomas Elgin General Hospital Full time**St. Thomas Elgin General Hospital Foundation** **Marketing & Communications Specialist** **Full Time Permanent** **Non-Union** **$63,750 - $80,000** **THE ORGANIZATION**: - Ensuring access to essential, life-saving care and equipment and excellence in patient care._ That’s what empowers the St. Thomas Elgin General Hospital (STEGH) Foundation team...
-
Health Information Management Specialist
4 days ago
St. Thomas, Ontario, Canada St. Thomas Elgin General Hospital Full timePrivacy Specialist Job DescriptionThe Privacy Specialist will play a critical role in supporting the hospital's privacy management program.Key AccountabilitiesAssist with the development and implementation of the hospital's privacy management program.Provide expert guidance and counsel on privacy-related issues and inquiries.Develop and deliver education to...
-
Technical Welding Specialist
4 days ago
St. Thomas, Ontario, Canada Zensurance Full timeWe are seeking an experienced Technical Welding Specialist to join our team at Zensurance. As a Technical Welding Specialist, you will be responsible for providing expert technical support to our customers, including training, product demonstrations, and troubleshooting.Key Responsibilities:Design and deliver customized training programs for customers on our...
-
Employment Specialist
1 week ago
St. Thomas, Canada Employment Solutions Full time**EMPLOYMENT SPECIALIST/JOB COACH** Our Employment team currently has an opening for one part time **Employment Specialist/Job Coach **to work in the St. Thomas/Elgin area. **Job Summary** To provide comprehensive service to employers with an understanding that fulfills their hiring needs, as well as to persons with disabilities to facilitate meaningful...
-
Patient Experience Specialist
2 weeks ago
St. Thomas, Canada St. Thomas Elgin General Hospital Full time**POSITION**:PATIENT EXPERIENCE SPECIALIST** **UNIT**:ADMINISTRATION **STATUS**:FULL TIME **SALARY**: $34.935 - $43.669 : The Patient Experience Specialist reports to the Vice President & Chief Nursing Executive and is primarily responsible for leading, executing, reporting and evaluating the Patient Experience Strategy. This includes but it not limited to...
-
Auto Parts Specialist
4 days ago
St. Thomas, Ontario, Canada Advance Auto Parts Full timeJob Description:We are seeking a highly skilled Auto Parts Specialist to join our team. As an Auto Parts Specialist, you will be responsible for providing exceptional customer service and support to our customers. This role requires excellent communication skills, both written and verbal, as well as the ability to work in a fast-paced...
-
SAP Specialist
2 weeks ago
St. Thomas, Canada PowerCo SE Full timeDate: Jan 21, 2025 - Location: St. Thomas, CA - Company: PowerCo Canada Inc. - Level of Experience: Professionals - Job Function: Procurement - Job ID: 2913 **SAP Specialist**: **With whom you will CELLebrate** We are proud to announce the launch of Volkswagen Group’s largest cell factory, PowerCo, in St. Thomas. This is more than just a job - it’s a...
-
Network Security Specialist
4 days ago
St. Thomas, Ontario, Canada Randstad Canada Full time**About the Role**We are looking for a skilled Network Security Specialist to support and modernize our client's data centers and cloud environments. The ideal candidate will have experience with various technologies, incident response, and cloud expertise.**Key Responsibilities**Improve and support day-to-day operations of AHS and Cloud...
-
Leadership Support Specialist
3 days ago
St. Thomas, Ontario, Canada RBC Full timeAbout This OpportunityWe are seeking a highly organized, detail-oriented individual to join our team as a Senior Administrative Associate. In this role, you will provide administrative support to senior leaders, enabling them to focus on strategic initiatives.Key ResponsibilitiesThe successful candidate will be responsible for:Managing calendars and...
-
Wellness Whs Specialist
2 weeks ago
St. Thomas, Canada Amazon Canada Fulfillment Services, ULC. Full timeHigh school or equivalent - Bachelor’s degree or higher degree in athletic training, ergonomic, kinesiology, or related field - Experience using Microsoft Word and Excel in a professional capacity - Experience maintaining confidentiality in matters involving security and/or personnel issues in the work place One focus area of the Amazon Workplace Health &...
-
Policy and Data Specialist
2 weeks ago
St. Thomas, Canada Apex Property Management & Consulting Inc. Full time**Job Description for Policy & Data Specialist** Position Title: Policy & Data Specialist Reports To: Chief Financial Officer Hours: Full-time, 40 hours per week **Salary**: Competitive Range is $24 to $28 per hour **Job Summary** Working within Apex’s core values, the Policy & Data Specialist will be responsible for developing, reviewing and...
-
RQ08707 Security Specialist
1 day ago
St. Thomas, Ontario, Canada Randstad Canada Full timeWe are seeking a Security Specialist with 10+ years of experience sustaining large identity and access management solutions, including Oracle Identity and Access Management Suite Plus. This hybrid role focuses on supporting, patching, monitoring, troubleshooting, and enhancing complex environments, with a strong emphasis on IT security...