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Customer Solutions Rep
9 months ago
The Customer Solutions Rep at Husqvarna Construction Products is responsible for taking direct phone calls from customers and internal sales reps regarding products. You will document key information with every point of contact. You will be critical in representing the company as a first point of contact to provide solutions for all customers, both internal and external.
As a Customer Solutions Rep at Husqvarna Construction Products you:
- Answer phone calls from customers and help clarify the purpose of the call
- Determine need to create an order, provide product information, create RGA or refer call to appropriate place
- Coordinate with other departments to verify availability of product
- Maintain data in Customer Relation Manager (CRM) system
- Process credit memos/chargebacks as needed
- Communicate territory/customer problems with assigned sales rep
- Provide basic technical guidance on products
- Excellent English verbal and written communication skills
- Two to three years' experience as a Customer Service Rep, preferably in a call center environment
- Ability to work within established procedures
- Strong knowledge of Word and Excel
- Must be bilingual and speak fluent French and English
Last date to apply: