Branch Manager

2 weeks ago

Burlington, Canada ClaimsPro LP Full time

Company:
ClaimsPro LP

Branch Manager - Burlington

Overview

ClaimsPro is Canada’s largest independent insurance adjusting firm. We employ over 700 independent adjusters from across Canada. Our team is made up of some of the best and brightest talent in the business and we empower them with the tools, technology and support that they require to excel in their careers and help our clients reach their full potential.

Why should you consider a career with ClaimsPro?
- You will be part of a dynamic workforce and you will be trained to use industry-leading technology such as our iAdjust software.
- As one of the seven companies under the SCM Insurance Services umbrella, you have the potential for you grow your career in a multitude of areas.
- Your workload is balanced and you will be compensated for your billable hours.
- You will be entitled to a multitude of benefits such as education fee reimbursement and a flex-benefit health and dental plan that allows you to customize your coverage.
- Job Responsibilities:
Financial Management
- Responsible for the management and assist in the collection of account receivables
- Responsible for the management of direct reports billings and maintaining the level of interims as per company standards
- Responsible for revenue contributions and EBITDA/margins

File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review, analyze, revise, and sign adjuster’s reports, ensuring compliance/accuracy and efficiency
- Review fees for accuracy and quality

Technical Expertise and Support
- Act in a consultative and advisory capacity on claims matters and technical issues such as: coverage analysis, subrogation, liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Provides file review feedback and in some cases direction on file completion

Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
- Works with Supervisor, Administrative Support to coordinate effective file support for adjusters

Employee Development
- Prepare and discuss performance reviews with staff members
- Provides guidance and feedback regarding performance
- Support technical training and other development requirements
- Coordinate and facilitate staff meeting on a regular basis
- In conjunction with the Licensing Officer, monitor and track licensing status/issues with FSCO and manage criteria for all direct reports

Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of staff

Business Development
- Responsible for meeting business development objectives as set out by the Corporation

Other
- Support the account management and effective partnerships with dedicated accounts; running performance overviews and producing monthly revenue reports in order to track trends
- Special projects as assigned by management
- Responsible for the communication of corporate policies and ensuring compliance

Qualifications & Experience
- University degree/college diploma preferred or equivalent business experience.
- CIP / FCIP designation or actively pursuing and/or nearing completion of same.
- Minimum of 10 years claims adjusting experience with experience at the management level
- Field Claims adjusting experience required
- Proficient with MS Office skills (Outlook, Word, Excel, PowerPoint, Explorer)
- Strong communication skills, including listening, interviewing, negotiating, and must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner

Advanced communication skills including:

- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience. Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner.
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner.
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations.
- Strong commitment to ongoing education and learning.
- Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
- Leadership skills - the ability to lead people effectively
- Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
- Initiative - must be able to pro

  • Branch Manager Trainee

    4 weeks ago

    Burlington, Canada Arbor Memorial Full time

    **Branch Manager Trainee** Sales & Administration **Date Posted: April 20, 2023 **Branch Manager Trainee** **SOUTH WESTERN ONTARIO** **BURLINGTON - HAMILTON - KITCHENER - WATERLOO - LONDON - WINDSOR** - Do you want to spend your days learning? Learning about people, about families, and how to make a difference through compassion? This is all part of a...

  • Branch Assistant

    4 weeks ago

    Burlington, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Branch Care Coordinator

    4 weeks ago

    Burlington, Canada Air Liquide Full time

    **Company presentation** Respiratory Homecare Solutions (RHS Canada) is an accredited, Canadian health care company that delivers premium health care services to treat sleep apnea and oxygen patients. RHS offers patient education, sleep apnea testing, CPAP treatment, long-term support and home oxygen therapy. We strive to exceed expectations and support our...

  • Compliance Manager

    4 weeks ago

    Burlington, Canada Children's Education Funds Inc. Full time

    **Position Overview**: The Compliance Manager reports to the Chief Compliance Officer (CCO) and will be responsible for helping maintain the integrity of the firm by ensuring compliance with all regulatory requirements as well as internal policies and procedures. This position will support the maintenance of the Compliance Program that ensures adherence to...

  • Customer Solutions Manager

    4 weeks ago

    Burlington, Canada Liebherr-Canada Ltd. Full time

    At Liebherr Canada Ltd., the Customer Solutions Manager will oversee and manage timely solutions and customer satisfaction, while meeting department profitability as per department KPIs. Focus on customers experience through effective communications and scheduled visits. Responsible for overseeing defined technical and commercial aspects of the aftermarket...

  • Communications Officer- 1 Year Contract

    4 days ago

    Burlington, Canada Chit Chats Full time

    Company Description **Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Product Communications Lead

    4 weeks ago

    Burlington, Canada Chit Chats Full time

    **Company Description** Chit Chats' vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast growing entrepreneurial company making a huge impact to Canadian entrepreneurs and businesses. As ecommerce removes borders, we don't want high Canadian postal rates to be a barrier to world commerce. We aim to...

  • Customer and Programming Associate

    6 days ago

    Burlington, Canada Burlington Public Library Full time

    **Title**:Customer and Programming Associate **Department**:Customer Experience **Reports to**:Neighbourhood Branches Manager, North Branches Manager, Central Manager **Classification**:Permanent Part Time **Hours per Week**:20 hours **Salary **Range**: $29.48 - $34.68 per hour **Posted**:February 17, 2023 **Closes**: February 24, 2023 * About the...

  • Customer and Programming Associate

    4 weeks ago

    Burlington, Canada Burlington Public Library Full time

    **Job Posting** **Title**:Customer and Programming Associate **Department**:Customer Experience **Reports to**:Neighbourhood Branches Manager, North Branches Manager, Central Manager **Classification**:Permanent Part Time **Hours per Week**:20 hours **Salary **Range**: $29.99 - $35.28 per hour **Posted**:June 14, 2023 **Closes**: June 23, 2023 **About...

  • Customer and Programming Associate

    4 weeks ago

    Burlington, Canada Burlington Public Library Full time

    **Title**:Customer and Programming Associate **Department**:Customer Experience **Reports to**:Neighbourhood Branches Manager, North Branches Manager, Central Manager **Classification**:Permanent Part Time **Hours per Week**:20 hours **Salary **Range**: $29.48 - $34.68 per hour **Posted**:January 26, 2023 **Closes**: February 1, 2023 * About the...

  • Customer and Programming Associate

    4 weeks ago

    Burlington, Canada Burlington Public Library Full time

    **Title**:Customer and Programming Associate **Department**:Customer Experience **Reports to**:North Branches Manager, Central Manager **Location**: This role does not have a primary work location. At any point during or prior to your shift you may be asked to relocate to another branch based on operational needs**.** **Classification**:Permanant - Part...

  • Financial Services Officer

    4 weeks ago

    Burlington, Canada The Police Credit Union Full time

    We are looking for a Financial Services Officer - an advisor specializing in personal loans and mortgages for our branch location in Burlington. The Police Credit Union is an exclusive financial institution for police personnel, their families and associated police groups within the Province of Ontario. We believe in “taking care of our own”, we take...

  • Purchasing Assistant

    1 week ago

    Burlington, Canada Jobsite Industrial Rental Services Full time

    More about us here: JobsiteEquipment.ca **Key Qualifications** - Previous purchasing experience, or experience within a related position; - Strong Microsoft Office skills, specifically in the development, use, and formatting of Excel spread sheets; - Able to work independently with limited supervision and make some key decisions; - Skilled in time...

  • AZ Driver

    2 weeks ago

    Burlington, Canada Cooper Equipment Rentals Full time

    Build your Career at Cooper Equipment Rentals We are looking for acustomer-oriented, motivatedindividual to join our professional team as anAZ Driverat ourBurlington ,ONbranch. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks! Competitive salary Paid day...

  • Parts Counter Representative

    4 weeks ago

    Burlington, Canada Strongco Full time

    **Province**: Ontario **Branch**: burlington **Employment Type**: Full Time **Number of Positions**:1 **SUMMARY** Strongco Corporation is one of Canada’s largest multiline mobile equipment dealers. Strongco sells, rents and services equipment used in sectors such as construction, infrastructure, mining, oil and gas, utilities, municipalities, waste...

  • Branch Administrator- Part-time, Burlington

    3 weeks ago

    Burlington, Canada Right at Home Realty Full time

    **About Us**: Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business...

  • AZ Driver

    3 weeks ago

    Burlington, Canada Cooper Equipment Rentals Full time

    Build your Career at Cooper Equipment Rentals We are looking for a customer-oriented, motivated individual to join our professional team as an AZ Driver at our Burlington, ON branch. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks! Competitive salary Paid...

  • AZ Driver

    3 weeks ago

    Burlington, Canada Cooper Equipment Rentals Full time

    Build your Career at Cooper Equipment Rentals We are looking for a  customer-oriented, motivated individual to join our professional team as an  AZ Driver  at our  Burlington ,  ON  branch. Please note, to be considered for this position applicants should currently be residing in Canada and legally entitled to work. Why Work with Us? Perks! ...

  • Operations Coordinator

    4 weeks ago

    Burlington, Canada Gentek Full time

    Company Description Gentek is a leading manufacturer and distributor of vinyl/aluminum siding and windows and other exterior home improvement products. With 3 manufacturing facilities and 22 distribution branches in Canada we are well-positioned to provide our customers with the best products and a superior service experience. At Gentek, we strive to...

  • Credit & Collection Specialist (Retail)

    1 week ago

    Burlington, Canada Gentek Full time

    Company Description Gentek Building Products is a leading manufacturer and distributor of quality building products. With 3 Canadian manufacturing plants and 22 distribution offices, we are well positioned to provide our customers with quality products and a superior customer service experience. We are currently looking for a **Credit and Collection...