Dog Care Specialist

JOB TITLE: Dog Care Specialist

LOCATION: Keswick, Ontario

JOB TYPE: Part time

COMPANY: Urban Pooch’s Corporation

**ABOUT US**:
Shaping a better world.

We are a social change organization. 40% of the profit from all our services and merchandise is donated to the Urban Pooch’s Foundation - a nonprofit organization dedicated to providing mental health resources to those in need.

The core values that drive us here at Urban Pooch's Pet Care are:

- **Giving Back**: Proceeds from our services help provide mental health resources to those in need.
- **Compassion**:We care for our clients' urban pooch as if they were our own. So much so, we offer a compassionate care guarantee. If ever the experience we provide does not meet our client's standards, we cover the cost for that service. We then have an in depth conversation around how we can make it right going forward.
- **Trust**:Background checks are completed for everyone of our employees by a reputable background and identity service. We ensure trustworthy people are taking care of our client's pets and homes.
- **Convenience**: Making things convenient throughout the entire pet care experience is our focus. Our user-friendly app helps us accomplish this.

If you align with these values and are a social change agent, we want to hear from you

**JOB DESCRIPTION**:
We are seeking a Dog Care Specialist to service a Waste Service client we have in Keswick, Ontario. In addition to this client, clients from time to time will be provided to you. We also provide a marketing kit for you to generate your own clients close to your home. We offer 24/7, 365 days a year service to our clients so there is the possibility for irregular hours and weekend work with this role. This role has three types of service requests - dog walking, dog sitting and dog poop yard cleanup (Waste Service).

**KEY RESPONSIBILITIES**:
General
- Maintain open and effective communication with clients, addressing their concerns and requests professionally.
- Promote Urban Pooch’s Pet Care as a Brand Ambassador.

Walking Service
- Safely walk dogs of various breeds and sizes in different weather conditions.
- Maintain a consistent walking schedule and ensure all dogs receive their allotted exercise time.
- Provide fresh water, treats, and any necessary medication to dogs as instructed by their owners.
- Monitor each dog’s behavior and health during walks, reporting any concerns to the owner.
- Ensure dogs are leashed securely and follow all leash laws and safety guidelines.
- Clean up after dogs, including disposing of waste in a responsible manner.
- Keep accurate records of each walk, including the duration, distance, and any notable observations.

Sitting Service
- Ensure the safety and well-being of the dogs under your care at all times. This includes feeding, providing water, and administering any necessary medications.
- Keep an eye out for any signs of illness, injury, or unusual behaviour in the dogs. Report any concerns to the owner and, if necessary, seek veterinary care.
- Provide regular updates to the dog's owner on their pet's well-being, including any notable events or changes in behaviour.
- Be prepared to handle emergencies such as injuries or sudden illness.
- Adhere to any special instructions provided by the dog's owner regarding diet, medication, or other specific needs.
- Develop a positive relationship with the dogs under your care, building trust and rapport to ensure a comfortable and enjoyable experience for them.
- Ensure the security of the premises and the safety of the dogs in your care, including proper supervision during outdoor activities and secure confinement when necessary.

Waste Service
- Conduct a thorough inspection of the designated area to ensure all dog waste is properly collected and disposed of.
- Pay attention to detail to ensure thorough and effective cleanup, leaving the area free of any remaining waste or debris.
- Keep the cleanup tools and equipment clean and sanitized after each use.
- Report any issues or concerns regarding the condition of the area, such as damaged property, to the owners.
- Take necessary safety precautions while performing cleanup duties, such as wearing protective gloves and using appropriate tools.

**REQUIREMENTS**:

- Genuine love and compassion for dogs.
- Reliable and punctual with a strong work ethic.
- Physical fitness and the ability to handle dogs of various sizes and energy levels.
- Good understanding of canine behavior and basic obedience.
- Excellent communication and customer service skills.
- Access to a smartphone for scheduling and communication purposes.
- Access to reliable transportation.
- Prior experience as a dog handler or in a related field.
- Comfortable cleaning dog’s poop up in client’s yards.
- Experience meeting and surpassing sales targets is a plus.
- Experience volunteering is also a plus.
- A passion for a social cause.
- Criminal background check.

**WHY URBAN POOCH'S PET CARE?