Manager Pet Care Industry

2 weeks ago

Hammonds Plains, Canada Pampered Paws Inn Full time

**MUST HAVE EXPERIENCE PROFESSIONALLY IN THE PET CARE INDUSTRY**

You LOVE dogs You love taking care of dogs, taking pictures of dogs, feeding dogs, and all things dogs
- You are a self-starter and can take initiative
- You have a positive can-do attitude and thrive in a team environment.
- You are punctual, reliable and detail oriented.
- Looking to learn and grow in a company that is always changing and evolving.
- Able to take constructive criticism and feedback.
- You don’t mind getting a little dirty or furry.
- You are in good physical condition to clean, lift and be on your feet for 6+ hours
- You can work with a large group, variety of sizes, personalities, and ages of dogs
- **MUST HAVE EXPERIENCE IN THE PET CARE INDUSTRY PROFESSIONALLY**

**JOB DESCRIPTION/RESPONSIBILITIES**:
Reception duties:

- be able to provide excellent customer service, professionally to all customers
- **be upbeat and super friendly**:

- schedule appointments
- check dogs in and out
- Keep the facility clean and tidy

Manager duties:

- problem solver
- be able to answer customer questions and concerns in a professional manner
- Ability to coordinate and operate day to day without supervision
- Ensure all staff members maintain a clean facility at all times
- Prepare staffing, maintenance and cleaning schedules on a daily and weekly basis
- Responsible for all New Hires, Interviews, and Training Staff
- Create a friendly and welcoming environment for clients and ensure excellent customer service at all times
- Must be able to work closely with other staff, in a positive, practical manner;
- Assist customers with standard account & client related requests.
- Take photos of our furry crew and oversee social media presence
- Take client bookings with accuracy
- Plan media events and Doggy socials
- Verify vaccinations, confirm reservations, schedule daycare/boarding details
- Maintain inventory of supplies and retail products
- Contact clients in case of emergencies and/or if additional information is required
- Assist with customer service issues that arise
- Maintain employee schedule and resolve immediate needs, conflicts and absences
- Implement and continue new and on-going training program of staff
- Provide good leadership and communication with daycare staff
- Other duties as assigned, may including maintaining the fish tank in the office

Job requirements:
**This job is **_**PHYSICALLY and MENTALLY DEMANDING**_**. **Working with dogs in an off-leash daycare environment requires employees to pay attention to detail, be quick-thinking and have physical endurance (to walk, lift and clean). This job may not be suitable for all people.

**PLEASE NOTE* **Punctual and regular work. Reliability is a must when working with live animals. Last-minute shift cancellations are not possible when working with live animals. Applicants must be willing and ready to work on all major holidays.

MUST SUBMIT A RESUME AND COVER LETTER

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$30.00 per hour

**Benefits**:

- Casual dress
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Hammonds Plains, NS: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- DOG HANDLING/MGMT: 1 year (required)
- Retail management: 1 year (preferred)

**Language**:

- French (preferred)

Licence/Certification:

- Driving Licence (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

Work Location: In person

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