Customer Service Coordinator

2 weeks ago


Mississauga, Canada The Ellis Group Full time

With three facilities in the GTA, The Ellis Group is your one-stop shop for the engineering, design, production and distribution of your product. We provide beginning-to-end service, delivered with attention to detail and a personal touch that has earned us an enviable reputation and loyal client base among many of North America’s largest brand-name companies.

Ellis Paper Box Inc. is hiring a Customer Service Coordinator at our Mississauga location.

**Responsibilities**:

- Receive orders and quote requests from customers
- Price orders or direct to sales, ensure profit values are within guidelines and obtain approvals
- Ensure carton item codes are correct
- Ensure all order information is accurately recorded in Globetek system.
- Monitor inventory levels on all assigned accounts reviewing any new orders against inventories and releases to establish realistic delivery dates
- Issue change orders for any changes to date, price, quantities, graphics etc. affecting an order
- Issue weekly inventory reports to customers
- Complete NCR’s for customer complaints and pickup requests
- Coordinate the efficient shipment of product to the Customer
- Monitor overaged inventories with sales and customers
- Prepare packages for Fedex

**Qualifications**:

- Previous Customer Service experience in a print, paper or packaging manufacturing environment
- Minimum 5 years in a Business to Business Customer Service setting
- Excellent communication and organizational skills
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as in a team environment
- Intermediate computer skills including Globetek, Microsoft Outlook and Excel

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 5 years (preferred)


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