Customer Service Agent
3 weeks ago
The River Safari is a scenic tour that uses jeeps & boats to transport guests through the rain forest in search of wildlife, in particular bears. If you would like to work and play in the rivers and mountains join our **RIVER SAFARI **team in **BLUE RIVER, BC **for a summer filled with fun, excitement & adventure.
**Start date: Early May - Early October 2023**
**Customer Service Agent Principle Responsibilities**:
- Greeting guests upon arrival and providing a friendly welcome
- Providing information to the guests about our different safaris and answering any questions
- Completing daily opening and closing procedures
- Taking payments and completing data entry into Excel Spreadsheet
- Maintaining a smooth schedule of departures and arrivals for all tours (Boats and Jeeps)
- Attend to customers by answering the phone and selling safari tours
- Communicating with guides via radio
- Maintaining and organized workspace
- Receiving calls, conducting reservations and verifying existing bookings
- Work effectively with team members maintaining open communication
- Getting guests ready for the tour and providing them with appropriate weather/safety clothing and equipment
- Help guides prepare their boats and jeeps ready for tour
- Assist guests onto and off boats
- Organize and store all clothing and safety equipment
- Assisting with departures and arrivals (catching and securing boats)
- Wipe the boat seats anytime they are wet
- Maintain overall cleanliness of dock (outside & inside)
**If you have photography skills and have any knowledge in Spanish, French, German or Dutch is an asset**
**You Should**:
- Have sound judgement, and decision-making skills relevant to outdoor leadership
- Be physically fit
- Be excited about working and living in a small mountain town
- Be comfortable in a dynamic team environment with frequent guest interactions
- Be well groomed, courteous, honest, and most important, reliable
- Be flexible and accommodating with your approach to interacting with others
- Be solution-oriented with a collaborative approach to tasks and relationships
- Be Creative, Outgoing, Motivated and able to take initiative
- Have very good communication skills
- Willing to adapt in different roles when need be
**What we offer**:
- Affordable staff housing provided
- Opportunity for growth
- An ideal schedule that gives you the opportunity to travel & explore
- Leisure equipment (bicycles, paddle boards, kayaks) available at a small cost.
IMPORTANT
- Must already have a valid Canadian work permit*
**Job Types**: Full-time, Seasonal
Contract length: 5 months
**Salary**: $20.00-$23.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Blue River, BC: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
Expected start date: 2023-05-01
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