![Test Equipment Distributors Canada Inc.](https://media.trabajo.org/img/noimg.jpg)
Field Service Technician
2 months ago
***:
Perform maintenance, repair and install NDT equipment at customer locations or in-house, as required, while working in a safe respectable manner that represents TED Canada’s Core Values.
**ESSENTIAL RESPONSIBILITIES, AUTHORITIES AND EXPECTATIONS**:
- Troubleshoot, repair to component level (if needed), and install a wide range of NDT equipment from multiple manufacturers.
- Perform regular maintenance on NDT equipment.
- Interface with customer(s) to schedule service call(s) for both repair and maintenance activities.
- Provide technical support to customers when they are attempting to troubleshoot/repair their own equipment.
- Provide technical support to fellow service technicians when needed.
- Follow up with customers to ensure product repairs are satisfactory and service call was performed to expectations.
- Participate with planning equipment layout/facilities requirements for installation of equipment.
- Advise customers if equipment is not in compliance with current safety standards, including radiation leakage, operator safety and equipment protection.
- Partner with sales department to determine what replacement equipment will satisfy customer needs when equipment has reached end of life and needs to be replaced.
- Train customer personnel on safe and proper operation of equipment.
- Train customer personnel to perform any maintenance that needs to be done by operators.
- Schedule workload efficiently to minimize customer inconvenience and maximize productivity.
- Review service orders each day for accuracy and assist in creating orders and quotes.
- Maintain in-house repair of NDT equipment.
- Maintain accurate inventory and supplies for assigned warehouses.
- Responsible for maintaining valid calibration dates on diagnostic tools, meters, and equipment.
- Follow all safety practices appropriate for jobs being performed.
- Look for opportunities while on job sites that could benefit customers and the company.
- Maintain facility cleanliness and work area at the customer site and at warehouse locations.
- Turn in paperwork such as work orders and expense reports in a timely manner.
- Be on time, reliable and professional while maintaining TED's core values.
- Willing to travel, sometimes overnight and on short notice.
- Other duties as assigned.
**KNOWLEDGE/SKILLS/ABILITIES**: Experience in electronics. Complete understanding of TED products. Excellent oral/written communication skills. Excellent phone etiquette. Ability to multi-task. Customer service driven, teamwork orientated, professional, upbeat, energetic, takes initiative, dependable, takes pride in work. Detail Orientated (performs in a manner that will prevent errors and omissions).
**QUALIFICATIONS**: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION and/or EXPERIENCE**: Associates Degree. Minimum of 6 months experience. Minimum 1 year industrial x-ray repair, or equivalent combination of education and experience preferred.
**LANGUAGE SKILLS**: Bi-lingual in French and English desired.
**Job Types**: Full-time, Permanent
**Benefits**:
- Paid time off
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Vaudreuil-Dorion, QC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- English: 1 year (required)
- French: 1 year (preferred)
Willingness to travel:
- 50% (required)
Work Location: In person
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