UX Research Consultant

2 weeks ago

Toronto, Canada Phase 5 Consulting Group Inc. Full time

Established since 1991, Phase 5 has offered exceptional market research analytics to its blue-chip customers in North America and the UK. With offices located in Ottawa, Toronto and Minneapolis, Phase 5 has helped our large complex customers aspire for a fifth phase of customer focused centricity. Our team's expertise in innovation, user experience design and customer experience has given us an edge in the market research industry

We are looking for an experienced **UX Research Consultant** to be a part of our UX team in our downtown Toronto office

**In this role you will specialize in**:

- User Research - employing a variety of methods to explore and validate experiences with users, including lab-based, mobile and remote usability testing, focus groups, online communities and in-context research.
- Digital Strategy - understanding the goals of our clients, the desires and expectations of their users and their competitive landscape in which to do business and to develop a plan forward for their digital property.
- Storytelling
- translating research findings into insights in clear and impactful ways.

**What You Will Do**:

- Conduct UX qualitative research to gather insights to support our clients’ experience goals;
- Work independently to perform and analyze independent qualitative research;
- Write clear and impactful research reports;
- Provide significant contributions to client proposals; and
- Develop research test material with limited assistance and contribute to study designs.

**What You Will Need**:

- Undergraduate degree in Psych, Arts, Business or associated discipline with UX specialty;
- 2-3 years' experience in UX/human factors research and analysis;
- Experience designing interview guides, conducting qualitative research and writing reports;
- Exceptional written and oral English skills, writing skills should be demonstrated in proposals and reports;
- Exposure to qualitative research technique;
- Keen attention to detail;
- Eager to learn;
- Thrive on over-coming challenges to get the job done;
- Strong organizational skills, including the ability to juggle several different projects simultaneously;
- Experience with design, including wireframing and prototyping based on user-centric, evidence based design principles would be an asset.

**What We Offer**:

- A competitive compensation package;
- A comprehensive benefits program;
- Career and educational advancement opportunities; and
- Hybrid work environment.

We thank you for your interest in Phase 5, however, please note that only successful applicants will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- UX: 1 year (preferred)

Work Location: Hybrid remote in TORONTO, ON

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