Service Technician

2 months ago

Oakville, Canada VELUX Canada Full time

**Our Company**

For more than 80 years, the VELUX Group has created better living environments for people around the world; making the most of daylight and fresh air through the roof. Our product program includes skylights, sun tunnels, roof windows, sun screening products, as well as smart home solutions. These products help to ensure a healthy and sustainable indoor climate, for work and learning, for play and pleasure. VELUX recently launched our 2030 Sustainability Strategy which includes a commitment to be 100% Lifetime Carbon Neutral by 2041, our 100th anniversary.

The VELUX Group is a global company with manufacturing and sales operations in more than 40 countries. As the VELUX Group is growing, so too are our operations at VELUX Canada. We are a strong value based company where passion, commitment, thoroughness and mutual respect are among the core values and teamwork and professionalism is essential to the way we work.

**About the Job**

**Responsibilities**:

- Assisting in the on-site servicing of VELUX products
- Accessing VELUX products from inside client’s buildings or outside from the roof
- Troubleshooting the issue, servicing skylights, possibly even whole skylight replacements
- Scheduling service calls with clients
- Assessing needed service with client prior to on-site call being made
- Documenting service calls and submitting on computer service platform as needed
- Supporting remote service technicians with troubleshooting and solutions
- Ability to work with mínimal supervision

**Qualifications**
- Residential contracting, service or other hands-on experience an asset
- Comfortable on a ladder, roof and with heights
- Able to comfortably lift > 50 pounds
- Willingness to work in the elements, including hot and humid skylight light shafts
- Willingness to take Fall Protection/Working at Heights training; possesses a safety-first mindset
- Technically minded, demonstrated ability to troubleshoot
- Solution and detail orientated
- Ability to learn technical aspects of product performance
- Some building science understanding is an asset
- Administrative experience with Microsoft Office 365 is an asset
- Customer service experience is an asset
- Availability for occasional travel with possible overnight stays
- A valid driver’s license and proof of a clean driving record required

**Job Type**: Full-time, Permanent

**Salary**: To be discussed

**Benefits**:

- Company supplied vehicle
- Group health and dental insurance plan
- Vision care plan
- Long-term disability
- Life insurance and Accidental Death and Dismemberment insurance
- Employee Assistance Program (EAP)
- Company matched RRSP retirement plan
- Flexible health spending account
- Educational Assistance program
- Sick/Personal day program
- Service recognition
- Performance incentive program
- And much more

**Normal Schedule**: Monday to Friday, 8:00am to 4:30pm

Find out more about VELUX Canada at velux.ca

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Application question(s):

- Can you comfortably lift + 50 lbs?
- Do you have any kind of experience working with your hands to fix or create things? (Fixing at home, woodshop, construction etc)?
- Do you have a valid driver's license?
- Do you have any administrative experience or experience using Microsoft Office (Word, Excel)?

Work Location: One location

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