Customer Care Representative

3 weeks ago


Orangeville, Canada Wightman Full time

**Position Summary**

Wightman is continuing to grow and are currently recruiting for an additional Customer Care Representative to join our team.

**Duties and Responsibilities**
- Answer customer inquiries regarding pricing, their statements, pending orders or any general inquiries and take the opportunity to upsell our services to existing customers.
- Able to provide information to a perspective new customer on any of our core services such as telephone, internet, television or mobility service.
- Schedule installations with our Field Technicians by reviewing the next available day/time and co-ordinate what works for the customer.
- Manage your Work Queue on a daily basis.
- Contact customers to schedule appointments as needed
- Perform audits on any of our services as needed.
- Provision all new mobility sales as quickly and efficiently as possible
- Responsible for understanding the health & safety policy and keeping their work area safe for themselves and others.
- Produce daily, weekly or monthly reports for Management, Departmental and Company updates
- Work with Accounts Receivable and Marketing on Customer communications
- Assist with returned equipment and new equipment and sales office inventory processing as required
- Complete any other administrative tasks as requested

**Core Competencies (Skills & Attributes)**
- Ability to work independently in a fast-paced environment
- Solid decision making skills
- Exemplary attendance and punctuality
- Superior listening skills
- Professional phone etiquette
- Ability to speak and write clearly and accurately

**Qualifications**
- Customer Service experience is required
- Call Center experience in a Telecommunications environment is considered as asset
- A background in sales and marketing would be an asset
- Post-secondary education in business, sales or marketing would be an asset

**Working Conditions/Physical Demands**
- Operate in a 5 day a week environment
- Work at home shows or other local events as required
- May be asked to deliver marketing material door-to-door
- May be asked to work at any day/time during an emergency situation
- Prolonged periods of sitting and use of a computer in a typical office environment
- May be required to work alone with minimum supervision

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Ability to commute/relocate:

- Orangeville, ON L9W 2E8: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Application deadline: 2023-05-26



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