Assistant Manager, Member Services

1 month ago

Langley, Canada Coast Capital Savings Full time

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community - almost $90 million since 2000 alone - because when our members do well, we believe our communities should do well too.

Assistant Manager, Member Services
- Nov 7, 2024**Location(s)**: Langley Branch**Job Type**: Full Time**myWork Options**: In-person, Hybrid**Starting Salary Range**: $72,600-$90,000**Background Screening Requirement**:

- Enhanced Criminal Record Check
- Credit Check
- Employment Verification
- References

**What’s the job?**
- Are you ready to lead a team of all-stars? We’re looking for an outstanding leader to fulfill a diverse role in which change is the norm. As the Assistant Manager, Member Services, you’ll use your many skills to lead a team of Member Service Representatives in providing Coast Capital’s style of simple financial help to our customers.**What you will do every day**:
- Work with the Manager, Member Services, to seamlessly coordinate the needs of the branch and achieve the team’s goals.
- Exceeding your customer’s expectations with their banking needs.
- Coach your team of Member Service Representatives in developing their sales skills, building effective relationships and embracing our purpose, mission, values, brand and business practices.
- Celebrate your team’s successes; whether it be achieving a sales target or helping a team member grow their career within Coast Capital.
- Exemplify our “How can we help you?” brand while achieving sales, growth and profitability across each area of our business.
- Using your bean-counting skills to ensure efficient cash management and to oversee all security related matters in keeping with Coast Capital’s standards.
- Create a high-performing team by selecting, engaging, developing and retaining star performers.

**Who are we looking for?**
- We are looking for leaders who understand the importance of “leading from the front” where you bring business strategy to life, shifting the words on a page to an engaging call to action.
- You’ve proven your success in a similar position leading front-line employees for a minimum of four years in a bank or credit union.
- You take pride that you survived and thrived in completing your diploma or degree in Business Administration, Economics or in a related area
- You proudly hang your Investment Funds in Canada certificate in your office.
- Strong ability in resolving member complaints with a smile.
- You are passionate about coaching employees to success, growing and training individuals and rewarding and recognizing employees.
- You have strong knowledge in all relevant technology banking systems.

**Equity, Diversity & Inclusion at Coast Capital**- Why join Coast Capital Savings?
- **Purpose is our North Star.** We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
- **Committed to inclusion and engagement. **We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
- **A career that grows with you.** We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
- **Work where you’re most effective.** In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
- **Benefits that flex to the needs of you and your family.** We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
- **Retirement options.** We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.
- **Mortgage and auto financing benefits**. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
- **Real Recognition**. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.
- **An award winning culture**. We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.
- **We reinvest 10% back into th

  • Crew Member

    6 months ago

    Langley, Canada Pokérrito Franchise Group Inc. Full time

    **Position Summary**: - Prepares food neatly, accurately, and in a timely way. - Demonstrates a complete understanding of menu items and explains it to guests accurately. Exhibits a cheerful and helpful manner when dealing with guests. - Checks products in area and restocks items to ensure a sufficient supply throughout the shift. - Cleans as directed. -...

  • Member Services Representative

    6 months ago

    Langley, Canada Planet Fitness Full time

    Planet Fitness is looking for energetic, enthusiastic **Customer Service Representatives** that are passionate about health & fitness to join our amazing team. We have multiple Customer Service Representative positions open! These include part-time and full-time opportunities with flexible work schedules. **Our Customer Service Representatives enjoy**: -...

  • Assistant Site Manager

    6 months ago

    Langley, Canada Hope for Women Pregnancy Services Full time

    **Employment Opportunity** **Job Title**: Langley Assistant Site Manager - Hope for Women **Starting Date**: Immediate **Hours**:Mon-Fri, 35 hours per week **Salary**: $22 - $24 per hour (Commensurate with experience) **Status**: Full Time Regular Employee **Position Summary**: Do you long to be employed in a career that really matters? Hope for...

  • Customer Service Team Member

    3 weeks ago

    Langley, Canada Savers Full time

    About SaversSavers is a leading thrift operator with a mission to champion reuse and inspire a future where secondhand is second nature.Job Title: Customer Service Team MemberWe are seeking highly motivated individuals to join our team as Customer Service Team Members. As a valued member of our team, you will play a crucial role in creating an exceptional...

  • Team Member

    6 months ago

    Langley, Canada Chicko Chicken Aldergrove Full time

    Responsibilities: - Provide excellent customer service by greeting and assisting customers in a friendly and efficient manner - Handle cash transactions accurately and efficiently, ensuring proper cash handling procedures are followed - Prepare and serve food items according to company standards and recipes - Maintain cleanliness and organization of work...

  • Member Advocacy Manager

    6 months ago

    Langley, Canada First West Credit Union Full time

    We are currently seeking a Member Advocacy Manager to join our team working out of our Langley, Penticton or Duncan regional offices. Reporting to the Director, Member Advocacy, the Member Advocacy Manager manages First West’s (FW) Complaint Management program, working to investigate and determine complaint decisions in line with consumer protection...

  • Food Service Team Member

    4 weeks ago

    Langley, Canada Dairy Queen Full time

    About the RoleAt Dairy Queen, we are seeking a highly motivated and detail-oriented Food Service Team Member to join our team. As a key member of our crew, you will be responsible for providing exceptional customer service, preparing and serving food and beverages, and maintaining a clean and safe work environment.Key ResponsibilitiesPrepare and serve food...

  • Assistant Manager

    6 months ago

    Langley, Canada Studio Sashiko Micropigmentation Inc Full time

    **STUDIO ASSISTANT MANAGER** Studio Sashiko is seeking to hire a full time Studio Assistant Manager. As a front end team leader, you are the first person and last person a client sees when they come to our studio. Customer service is crucial; it’s important that you are friendly, outgoing and informative. *Please note that this is NOT an opportunity to...

  • Member Service Representative

    7 months ago

    Langley, Canada Fitness World Full time

    Job Summary: As a Member Service Representative with Fitness World, you are part of a fun and likeminded community dedicated to providing a health and fitness space for everyone! In this hybrid sales and service position, you:Ensure a best-in-class fitness experience for members by demonstrating the high value low-cost model Fitness World offers.Create a...

  • Assistant Service Manager

    3 months ago

    Langley, Canada Rollins Machinery Full time

    Rollins Machinery, a lower mainland-based equipment distributor is growing and we are currently looking for a motivated individual to fill the position of _**Assistant Service Manager **_based out of our **Langley** **Head Office.** **RESPONSIBILITIES** - In collaboration with the Service Manager, oversee and create goals/objectives for the Service...

  • Team Member

    2 months ago

    Langley, Canada Edible Arrangements Full time

    **Job Summary** We are seeking enthusiastic and dedicated Team Members to join our fast-paced restaurant environment. As a Team Member, you will play a vital role in delivering exceptional customer service, ensuring food safety, and maintaining a clean and welcoming atmosphere for our guests. You will be responsible for various tasks that contribute to the...

  • Team Member

    2 months ago

    Langley, Canada Tim Hortons Full time

    **Job Summary** We are seeking dedicated Team Members to join our dynamic team in the food industry. As a Team Member, you will play a crucial role in ensuring excellent customer service and satisfaction. **Responsibilities**: - Handle food preparation and ensure adherence to food safety standards - Provide exceptional customer service during food service...

  • Member Advisor

    6 months ago

    Langley, Canada Envision Financial, a division of First West Credit Union Full time

    We are currently seeking a Member Advisor to join our Willoughby Envision Financial team. The Member Advisor is responsible for providing front line member service to triage and manage member needs by asking members thoughtful financial questions and create positive experiences to retain and deepen financial relationships. Advance member knowledge and use...

  • Cleaning Operations Manager

    4 weeks ago

    Langley, Canada WELLCLEANED SERVICES LTD. Full time

    Job Title: Cleaning Operations ManagerCompany Overview: At Wellcleaned Services Ltd., we are committed to delivering exceptional cleaning services to our clients. As a key member of our team, the Cleaning Operations Manager will play a vital role in ensuring the highest standards of cleanliness and customer satisfaction.Salary: $55,000 - $65,000 per yearJob...

  • Assistant Department Manager, Meat

    6 months ago

    Langley, Canada Save-On-Foods Full time

    With over 175 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, and communities. A division of Pattison Food Group Ltd.,...

  • Assistant Manager

    6 months ago

    Langley, Canada Call It Spring Full time

    **JOB SUMMARY** Reporting to the Store Manager, and District Manager, the Assistant Manager contributes to the profitable operation of their store. Embodying the ALDO Group’s values of integrity, love and respect, the Assistant Manager coaches and mentors all team members in support of the company’s purpose to build a world of love, confidence, and...

  • Assistant Department Manager, Restaurant

    6 months ago

    Langley, Canada Save-On-Foods Full time

    With over 175 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company. Committed to its core values of service, people, innovation, fun and integrity, Save-On-Foods is known for its World Class Team that goes the extra mile for its customers, team members, and communities. A division of Pattison Food Group...

  • Assistant General Manager

    6 months ago

    Langley, Canada Gold's Gym - British Columbia Full time

    **ASSISTANT GENERAL MANAGER** Gold’s Gymin Langley, B.C. is hiring full time Assistant General Manager, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you! **About Gold’s Gym** Gold’s Gym has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the...

  • Team Member

    2 months ago

    Langley, Canada Burger King Canada - Soul Foods Group Full time

    **Location: 19996 Fraser Hwy, Langley, British Columbia** Soul Foods Group of Companies is a family-owned business, established in the UK and expanded into Canada. Soul Foods Group has established a highly experienced and capable leadership team with extensive industry experience. Importantly, we’re devoted to our employees and the unique culture we’ve...

  • Sales Team Member

    3 weeks ago

    Langley, Canada Savers Full time

    Why Work at Savers?Savers is a purpose-driven company with a business model that benefits both the planet and local communities. We're committed to creating an awesome experience for our customers, donors, and team members.What You'll DoAs a Retail Store Associate, you'll play a vital role in creating a positive customer experience by providing exceptional...