Banquet Porter

**Join Our Team as a Banquet Server/Porter**

Are you ready to take center stage in creating unforgettable moments for our guests at Red Deer Resort & Casino? If you have a passion for providing exceptional service, a flair for multitasking, and thrive in a team environment, we have the perfect role for you As a Banquet Porter, you'll play a vital role in ensuring our guests have an extraordinary dining experience. If you're enthusiastic, customer-focused, and ready to be part of a dynamic team, read on to discover how you can shine in this exciting position.

Summary

Essential

**Responsibilities**:

- Ability to maintain knowledge of service requirements such as menu selections, ingredients, prices, station assignments and table settings
- Be aware of the group name, type of function, expected attendance, and scheduled hours of service and arrange for special requests
- Maintain knowledge of, and strictly abide by, provincial liquor regulations
- Assist with event preparation, set up and closing, including setting up and packing away tables, tablecloths and place settings
- Warmly greet guests as they arrive and assist them with seating
- Take guests’ alcoholic and non-alcoholic beverage orders, utilizing suggestive selling techniques when specified on function requirements
- Be familiar with all hotel services, features, local attractions and activities to respond to guest inquiries accurately and promptly
- Clean the meeting/banquet room(s) when not in use. When filling the role of Banquet Porter/Server, you will vacuum the carpets, spot clean walls, wipe down chairs and dust all areas of the room(s).
- Communicate any areas of need, problems, and concerns from guests to the immediate manager or supervisor.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Maintain high standards of safety and cleanliness in all areas of the meeting/banquet room(s).
- Adhere to grooming and appearance standards, and the personal hygiene policy of the hotel consistently
- May be required to perform other job-related assignments as requested by the immediate manager or supervisor

Education, Qualification and Requirements
- Minimum high school diploma or GED; Some education in hospitality (preferred but not required)
- One to two years of related experience in a fast-paced environment transporting food and beverage trays of up to 25 pounds; similar hotel work experience is preferred but not required
- Proven Customer Service Skills
- Ability to perform duties with mínimal supervision
- Ability to work as part of a team and follow instructions
- Willingness to learn and able to quickly adapt to change
- _Can work well under pressure_
- Must be fluent in English, both written and verbal. A_bility to work following verbal and written instructions._
- ProServe and Protect Certificate required
- As a condition of employment, associates are to have a criminal record check prior to their first day of work

Work Environment
- This position is physically demanding, requiring frequent standing, and walking.
- It is typically expected to lift and carry up to 25 pounds and may occasionally have to lift and carry up to 50 pounds.
- Occasional environmental exposures to cold, heat and water
- Stooping, kneeling, bending, reaching, and crouching are required as part of the banquet service.

Hours of Work
- The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.