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Client Relations Lead

4 weeks ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need
- We are looking for a Client Relations Lead/FPS Client Lead (Fleet Partnership Services) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.- At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference- Are you:Dedicated to passionately meet the expectations and requirements of clients and be an advocate for them and their needs?
-Ready to confidently lead from the front and create an environment of collaboration, teamwork, and results?
- As the FPS Client Lead, you will be responsible for providing account support to drive achievement of customer retention, penetration and growth goals. You will also build and maintain relationships with clients through added value in the form of proactive consultation on customer needs, customer education and analysis on products and services, recommending cost savings solutions, and managing processes to optimize the productivity assigned accounts.- A Day in the Life-
Proactively consult on client needs, goals and objectives, and shares best practices to optimize the productivity of assigned clients
-Develop client-specific cost savings recommendations and demonstrates an understanding of client business objectives by translating them into solutions
Provide day-to-day oversight of aligned FPS Partners and portfolios to ensure client expectations, and internal metrics, are being met
-Build and enhance relationships with clients for aligned portfolio by proactively consulting on client needs, and providing necessary training, as needed
Utilize independent judgement and discretion when working with clients to recognize needs and advise them on improvement opportunities
-Develop, maintain, and engage a network of internal resources across functions while representing the “voice of the client” and becoming an advocate for them
- Requirements-
BS or BA in business or related field required. Equivalent experience may be considered in lieu of a BS/BA degree
-5-7 years relevant customer service or client account management experience, preferably in a B2B service environment
Occasional business travel (10% or less) required
- *This is a Tues/Wed/Thurs in office*What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._