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Customer Relations Co-worker

1 month ago

Edmonton, Canada IKEA Full time

**Job ID**: 265706

**Date posted**: 11/11/2024

**About this work area**

You have experience working in a high volume and fast-paced retail environment where customer service was your primary focus
- You are helpful and friendly in your approach to customers - always aiming for a win-win situation
- You have the knowledge, confidence and desire to resolve customer complaints and act positively and quickly when issues arise
- You’ve got the ability to prioritize and organize your work to make efficient use of time available
- You’re a strong team player but also work great alone

**A day in your life with us**

Drive sales growth and sustained long-term profitability, by establishing a positive experience for our customers so they will want to return and shop with us again and again.
- Ensure knowledge of the IKEA product range and services and actively work to offer alternative solutions that meet the needs of individual customers.
- Work together with your department and other store functions to continuously improve the shopping experience for our customers in order to drive sustained long-term profitability.
- Record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers’ future shopping experiences.
- Solve customer complaints and recognize when to escalate an issue.

**Together as a team**

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

**Why You Will Love Us**

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting rate/salary for this position is $ 15.00

P.S. In the IKEA world, this position is officially referred to as: Customer Relations Co-worker