Bilingual Patient Care Specialist

2 weeks ago

Mississauga, Canada Specialty Health Network Inc. Full time

**Location**:
1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

Soyez responsable des propriétaires de nos magasins locaux et trouvez différentes façons de les soutenir dans le cadre de votre travail au sein des services aux magasins et du bureau central de Shoppers Drug Mart/Pharmaprix. Offrez un excellent service, une expertise particulière et des conseils concrets pour soutenir les pharmaciens propriétaires et leur personnel pour qu’ils offrent le meilleur service en matière de santé, de beauté et de commodité aux Canadiens et aux Canadiennes.

**Pourquoi ce poste est-il important?**

**Spécialiste bilingue des soins aux patients (Québec)**

**Poste à distance**

Le Réseau de santé spécialisé (ou SHN, comme nous l’appelons) est une division en plein essor de Pharmaprix qui fait preuve d’un solide esprit d’entreprise. Nous sommes fiers de posséder une culture de travail sensationnelle et d’évoluer dans un environnement très agréable Nous offrons un salaire concurrentiel, d’excellents avantages sociaux, des rabais chez Pharmaprix, un rabais sur l’abonnement au gymnase GoodLife, des régimes de retraite et de REER, un régime d’actionnariat à l’intention des employés, des formations et un développement professionnels, ainsi que de nombreux autres avantages

Loblaw, le plus grand employeur au Canada, a fait l’acquisition de Pharmaprix en 2014, rendant ainsi illimitées vos possibilités de carrière au sein de l’ensemble de notre organisation

**Pourquoi travailler au sein du Réseau de santé spécialisé?**

Dans le Réseau de santé spécialisé de Pharmaprix, nous cherchons continuellement à recruter des gens formidables pour renforcer notre culture. Nous croyons que les gens formidables façonnent nos valeurs, sont authentiques, bâtissent la confiance et créent des liens. Si cette description vous ressemble et que vous êtes ouvert(e) d’esprit, que vous avez une bonne attitude face aux changements et que vous aimez les défis d’un environnement de travail au détail dynamique, postulez dès aujourd’hui.

**Fonction de base**

Le ou la spécialiste des soins aux patients (SSP) est le point de contact unique pour les patients inscrits au programme de soutien aux patients. Il incombe au ou à la spécialiste des soins aux patients de s’assurer que les offres de services des programmes sont gérées et livrées efficacement avec un service à la clientèle de la plus haute qualité. Ce ou cette collègue est axé(e) sur l’action, fait preuve de diplomatie et de compréhension, et s’assure que les patients tirent une expérience positive du Réseau de santé spécialisé durant leur traitement.

Nature et portée

Le ou la spécialiste des soins aux patients est le point de contact principal pour les patients en plus d’être, dans certains programmes, le point de contact unique pour le groupe de cliniques et de bureaux de ce territoire. Le ou la spécialiste des soins aux patients collaborera avec d’autres spécialistes des soins aux patients et un(e) gestionnaire de cas ou gestionnaire de cas sur le terrain pour le territoire désigné, selon le programme. Le soutien supérieur offert de bout en bout par cette équipe améliorera l’expérience des patients et des médecins avec le programme de soutien et favorisera des résultats positifs pour les patients. L’attention portée aux indicateurs de rendement clé des clients ciblés pour le programme est indispensable pour ce poste.

**Tâches**:

- Agir comme point de contact unique des patients inscrits au programme de soutien et des médecins prescripteurs, le cas échéant
- Effectuer les appels de bienvenue pour recueillir des renseignements pertinents, présenter le programme de soutien aux patients et obtenir le consentement des patients, au besoin
- Informer les patients sur l’ensemble du programme; par exemple, soutien à la gestion de cas, soutien au remboursement, formation sur l’auto-injection, coordination des ordonnances et conformité continue
- Comprendre très bien le médicament
- Maintenir un niveau de connaissance élevé des mécanismes de remboursement des secteurs public et privé, plus précisément ceux du territoire assigné
- Défendre les intérêts des patients, explorer toutes les options de financement des médicaments, déterminer les détails de la couverture,

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