Banquet Manager

2 months ago

Kanata, Canada Holiday Inn & Suites Kanata Full time

**Job Overview**

**Key Responsibilities**:

- Manage banquet events, including weddings, corporate meetings, parties, and other special events.
- Work closely with sales department, culinary, operations team, and clients to ensure the events/meetings are executed smoothly.
- Ensure all event details are communicated to the team, including room setup, food and beverage requirements, and timing.
- Supervise and manage the banquet staff, including servers, bartenders, and setup teams.
- Assign tasks to staff members and monitor their performance during events.
- Manage labour within budgeted guidelines
- Provide training and coaching to ensure a high standard of service is maintained.
- Oversee the setup and breakdown of banquet rooms, including arranging tables, chairs, and decor.
- Ensure all equipment is in working order and that any special requests are addressed
- Track Inventory of banquet supplies and place orders as required
- Coordinate with kitchen and catering teams to ensure timely and accurate food and beverage service.
- Greet clients and guests at the beginning of events and provide assistance throughout the event.
- Handle guest inquiries, complaints, and requests in a professional and timely manner.
- Ensure a high level of guest satisfaction, aiming to exceed expectations and create lasting relationships
- Assist in promoting the venue’s banquet services through marketing and sales efforts.
- Work with the sales team to upsell additional services such as decor, entertainment, or premium menu options.
- Support the sales team administration as required, meeting with clients, participating in weekly sales/FnB meetings
- Ensure all events are conducted in compliance with health and safety regulations.
- Monitor alcohol service to ensure responsible service and adherence to local laws.
- Monitor alcohol service to ensure responsible service and adherence to local laws.

**Actively participates in the Manager on Duty program**

**Other duties within the scope of the position may be assigned by Hotel Management**

**Skills & Qualifications: - **Flexibility to work a variety of shifts including days, evenings, and weekends.
- **Education**: High school diploma or equivalent; Bachelor’s degree in hospitality management or related field preferred.
- **Experience**: 3-5 years of experience in the hospitality industry, with at least 2 years in a supervisory or management role.
- **Skills**:

- Excellent organizational and multitasking abilities.
- Strong leadership, communication, and interpersonal skills.
- Ability to work under pressure and handle customer complaints professionally.
- Knowledge of event planning, food and beverage operations, and catering.
- **Certifications**:

- Food safety certification
- Smart Serve.

**Job Types**: Full-time, Permanent

Pay: $52,000.00-$57,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Vision care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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