Technical Client Success Manager
1 month ago
At SRED.io, we're leveraging state-of-the-art technology to redefine intelligent systems and automation. Our platform, utilized by cutting edge software and AI/ML clients, simplifies intricate documentation tasks through advanced algorithms.
**Your Role as a Technical Success Manager**:
- **Developer-Client Liaison**: Your ability to draft precise, actionable Jira tickets will bridge the knowledge gap, allowing developers to seamlessly address client needs without extensive product-specific briefings.
- **Technical Discovery**: Spearhead sessions that get to the root of technical requirements, ensuring our solutions are both innovative and relevant.
- **Process Development**: Ongoing monitoring and optimization of the process to adapt to changing conditions, improve efficiency, and maintain product quality.
- **P**roblem Resolution**: Provide timely, technically-sound support to resolve complex software challenges, minimizing disruption and maximizing user satisfaction.
- **Documentation Expertise**: Contribute technical best practices and solutions to our knowledge base, reinforcing our position at the industry's cutting edge.
**You are**:
- Bachelor’s degree in computer science or a closely related IT discipline.
- 3+ years of hands-on experience in technical support, system implementation, or a related technical domain.
- You are a lifelong learner - always curious and looking to consistently upgrading your skills through reading, taking courses, or attending workshops.
- Strong technical communication skills, bridging client-developer interactions with clarity and efficiency.
**Why**
**SRED.io**
**?**
- Engage with advanced technology daily, continuously expanding your skill set.
- Collaborate with a driven team where your technical contributions are recognized and impactful.
- Grow with us, in a space where challenges are met with innovation.
**Ready to Unleash Your Technical Prowess?** Step into the future with SRED.io. Together, we'll set new benchmarks in tech
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