Manager, Information Technology

3 weeks ago

Oakville, Canada Andrew Peller Limited Full time

**_#BeExtraordinary_**
- At Andrew Peller Limited (APL), we deliver the perfect brand experience for every lifestyle, occasion, and generation. Through collaboration, open communication, honesty, drive to win, and accountability, _**_we inspire teammates to be extraordinary every day._**

**_ Who We Are_**
- We are one of Canada's largest and oldest wine companies with a rich heritage in quality winemaking. _
- We produce some of Canada's most recognized brands and offer our teammates a challenging and rewarding employment experience._
- We are seeking _a _**_Manager, Information Technology_**_ t_o join our _**_Information Technology Team. _**

**_We are looking for a teammate with:_**
- Bachelor's degree in Computer Science, Information Systems, or a related field experience.
- 10 years senior leadership experience in the field of computer science or Information Services
- 5+ years of experience managing technical support teams in a complex technical environment.
- Expertise in end-to-end operational processes, SLA, ITIL, and Risk Management.
- Experience coaching and mentoring technical support professionals to improve technical skills and knowledge.
- Strong problem-solving skills and the ability to work collaboratively with cross-functional teams to deliver solutions.
- Availability to work after-hours as needed to meet SLAs and resolve technical issues.
- Strong business planning and financial management experience, able to work with shifting priorities
- Innovative, proactive, visionary leader able to implement new technologies.
- Strong relationship/influential skills combined with a customer service orientation both internally and externally.
- Ability to skillfully negotiate.
- Delivers results through detailed action plans/realistic goals/demonstrating accountability and sense of urgency.
- Extensive understanding of computer systems characteristics, features, and integration capabilities
- Strong leadership capabilities including mentoring, growing, and developing talent as well as building lasting relationships with colleagues, stakeholders, and vendors
- Strong communication skills including the ability to deliver knowledgeable and well-articulated reasoning and recommendation.

**_ This teammate's accountabilities will include:_**
- Lead and ensure development and maintenance of all APL IT systems, with a focus on maximizing efficiencies and performance.
- Develops and maintain operational processes, policies, and procedures to ensure the smooth running of technical infrastructure.
- Ensure compliance with ITIL best practices and oversee risk management efforts to mitigate potential technical issues.
- Work closely with cross-functional teams to ensure timely resolution of complex technical problems.
- Monitor SLA metrics, review incident reports, and implement corrective actions as needed.
- Coach and mentor team members to improve technical skills and knowledge and encourage continuous learning.
- Provide hands-on technical support as needed and work collaboratively with other IT teams to deliver integrated solutions.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policy and best practice guides for the organization.
- Designing training programs and workshops for staff.
- Conducting regular system audits.
- Running and sharing regular operation system reports with senior staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages.
- Provide leadership and direction to the IT team, including talent development, training and development and succession plans.
- Work in partnership with project manager and business process units to understand their business needs; and collaborates with IT leadership to develop technology that enables core business processes and supports integrated systems across the organization.
- Manage supplier relationships, external consultants, and IT vendors.

Andrew Peller Limited is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications, and employment.

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