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Team Leader

1 month ago

Toronto, Canada Communauto Full time

Reporting to the manager, the main role of the team leader is to effectively support the operations of the fleet department and professionally respond to various needs.

The main responsibilities include providing team management support for level 1 fleet agents (coaching and coordination of fleet activities), ensuring initial and ongoing training, ensuring smooth departmental operations, and contributing to service improvement projects.

**Main Tasks and Responsibilities**

**Initial and Ongoing training**
- Coordinate initial training of new staff
- Ensure the skills development of level 1 agents
- Draft and prepare materials related to initial and ongoing training
- Identify team training needs

**Supporting fleet team management**
- Assist the department manager in end-of-probation and annual evaluations (participation in drafting and attending meetings)
- Validate agents timesheets for payroll
- Make recommendations for improving practices or tools
- Motivate the team to achieve results according to performance indicators
- Participate in recruitment of new fleet agents
- Contribute to departmental monthly meeting facilitation

**Operations**
- Build weekly schedules for the agents
- Coordinate daily, weekly or recurring priorities for level 1 agents
- Assist the manager in various tasks
- Ensure the quality control of agents’ work based of performance indicators
- Presence in the field to ensure smooth operations
- Participate in various projects related to improving the service provided by fleet agents

**Requirements**:

- College Diploma or equivalent
- Minimum 3 to 5 years' experience in similar supervisory role
- Excellent spoken and written skills in English (French is an asset)
- Strong computer skills
- Class G driver’s license
- Management and coordination skills

**Personal Qualities Required**
- Strong customer service orientation
- Excellent oral and written communication
- Interest and ability to solve simple and complex problems
- Rigor and organizational skills
- A strong sense of organization and prioritization
- Demonstrate strong teaching abilities
- Good team spirit, versatility, resourcefulness
- Demonstrate leadership qualities to motivate agents

**CONDITIONS ** 
- Flexible hours according to operational needs (Monday -Friday, occasional weekends)
- Salary: between $27.80 and $34.75 based on experience
- Paid training program
- Benefits package including discounts on our offers and public transportation subscription, a group insurance program including dental care, and a retirement program with employer contribution.

Type d'emploi : Temps plein, Permanent

Salaire : 27,80$ à 34,75$ par heure

Heures prévues : 37.5 par semaine

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Vie
- Assurance Vision
- Congés payés
- Programme d'Aide aux Employés
- Réductions Tarifaires
- REER Collectif
- Tenue Décontractée

Flexible Language Requirement:

- Français non requis

Horaires de travail:

- Du Lundi au Vendredi

Permis/certificat:

- Driver's Liscence (Obligatoire)

Lieu du poste : Déplacements fréquents