Bss Analyst

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

**Responsibilities**:

- Develop new process document and update existing ones
- Perform configuration, operations and other related tasks on the Billing system
- Manage incidents and requests in the team and ensure resolution within the service level agreement
- Support the delivery of key technology projects and other business initiatives

**Requirements**:

- University degree or equivalent experience
- Application support experience
- Previous telecommunication working experience is considered an asset
- Configurations Management and Process Flow experience is preferred
- Must have Strong analytic and deductive reasoning skills
- Must be self-motivated and work with mínimal supervision
- Effective in identifying, preventing and solving problems as necessary in an ever-changing environment
- Creative in developing solutions to business problems, and willing to consider non-traditional lines of thinking
- Strong commitment to superior customer service
- Demonstrate solid judgement
- Leadership and decision making skills
- Promote a positive work environment and understand the value of teamwork
- Flexible, adaptable and willingness to change

Eastlink is focused on creating an environment which promotes individual growth and career satisfaction. Creativity, entrepreneurial spirit and innovation drive us. We’re looking for people who have the passion for our business, our values and want to go above and beyond for our customers every day.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here