Insurance Quality Assurance Specialist
7 months ago
**About Us**:
Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results.
We work hard and play hard. We're about doing what's right, and feeling good about it.
**Who we are**:
Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.
**Position Details**:
**What you will do**:
- Lead the build and execution of the QA programs
- Perform quality and technical evaluations on technical insurance professionals
- Perform trend analysis, identify performance gaps and quality improvement opportunities
- Create and Lead QA Alignment & Calibration meetings, facilitate QA Training and Support
- Create, update and maintain QA evaluation forms & guides and project documents
- Design, produce and deliver QA results and reports
**Who you are**:
- 10 + years’ of comprehensive Accident Benefits and Bodily Injury Claims experience or a combination of with 5 -10 years of experience in Quality Assurance
- Post-Secondary diploma/degree or CIP designation, or equivalent combination of education and business industry experience as an equivalent
- Strong skills in Microsoft Office product suite, Data Analysis & Trending
- Experience in analyzing key quality performance metrics, as well as implementing, and maintaining quality procedures and processes
- Excellent decision making and problem solving skills, coupled with strong communication skills, to present evaluation recommendations to influence and engage others
- Preferred: Experience with Lean Six Sigma statistical analysis tools
*Telework opportunity available for this position*
**Our Commitment**:
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs_
-
Commercial Insurance Specialist
6 months ago
Thornhill, Canada PrimeService Insurance Full time**About Us**: PrimeService Insurance is a rapidly growing insurance brokerage committed to providing our clients with the highest level of service and expertise. We specialize in crafting tailored insurance solutions that meet the unique needs of consumers & businesses across various industries. As part of our ongoing growth and commitment to excellence, we...
-
Insurance Quality Assurance Analyst
1 month ago
Thornhill, Canada CAA Club Group Full time**About Us**: CCG offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. This role as a QA Analyst supporting ORION Travel Medical Insurance has the...
-
Life Insurance Consultant
7 months ago
Thornhill, Canada DAN VACCA INSURANCE AGENCY Full timeYou are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with a dynamic team within our office. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a...
-
Night Supervisor, Quality Assurance
3 weeks ago
Thornhill, Canada Coca-Cola Canada Bottling Limited Full timeFacility Location - Weston Work Location - North York, ON Shift/Hours - Friday to Sunday - 9 PM to 9 AM **About This Opportunity**: The Quality Assurance Supervisor is a fulltime position located at the Bottling Production Facility in North York. Reporting to the Quality Assurance Manager, the Quality Assurance Supervisor supervises and coordinates...
-
Night Supervisor, Quality Assurance
3 weeks ago
Thornhill, Canada Coca-Cola Canada Bottling Limited Full timeFacility Location - Weston Work Location - North York, ON Shift/Hours - Friday to Sunday - 9 PM to 9 AM **About This Opportunity**: The Quality Assurance Supervisor is a fulltime position located at the Bottling Production Facility in North York. Reporting to the Quality Assurance Manager, the Quality Assurance Supervisor supervises and coordinates...
-
Commercial and Life Insurance Specialist
3 days ago
Thornhill, Canada Goutsouliak & Associates Inc Full time**Job Overview** As a commercial and life specialist you will be responsible for new client growth and expansion of the commercial and life portfolio through outbound prospecting, client contact and sales activities. You will play a key role in identifying prospects in business markets, servicing clients, determining the risk and presenting customized...
-
Manager Quality Assurance with Automation Experience
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our Information Technology department is seeking a highly motivated and career minded individual to join our team as a Manager, Quality Assurance with Automation experience. CAA Club Group of companies has been successfully servicing our members and customers for over 100 years. Our vision is to be Canada’s leading membership organization,...
-
Call Quality Analyst
3 months ago
Thornhill, Canada Partners in Credit Inc Full time**About Us**: At Partners in Credit, we’re dedicated to delivering outstanding customer experiences. We believe that every interaction is an opportunity to build lasting relationships and drive satisfaction. Join our team and help us maintain our high standards of service quality! **Position Overview**: We are seeking a detail-oriented and analytical Call...
-
SAP Quality Assurance Analyst with Fico Experience
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: CAA Club Group's IT department is looking for a SAP Quality Assurance Analyst with FICO experience. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing,...
-
Co-op Supply Chain- Quality Assurance
1 month ago
Thornhill, Canada Coca-Cola Canada Bottling Limited Full timeWork Location - Weston, North York Shift: Monday to Friday, Days 8 Month Co-op Term **About This Opportunity**: If you’re ready to turn your learning into experience, this is the opportunity for you! Coke Canada is looking for 1 co-op student to join us as Supply Chain Co-ops in the Quality Assurance Department, located in our Weston facility, reporting...
-
Insurance Digital Experience Specialist
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results. We are caring. We are leaders. We are innovators. We are collaborative. We're about...
-
Insurance Support Associate
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development, and we regularly recognize their achievements and outstanding results. We work hard and play hard. We're about doing what's right, and feeling good about...
-
Insurance Service Agent
3 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our Insurance P&C call centre is a dynamic and professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while maintaining a great working environment to deliver on what is best for the customer. **Who we are**: **Position Details**: **What You...
-
Insurance Support Associate
2 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. **Who we...
-
Aml Manager
1 week ago
Thornhill, Canada Bank of China(Canada) Full timeWe are seeking a highly skilled and experienced **AML Manager** to join our compliance team. The AML Manager will lead enhanced due diligence reviews, assurance testing, and compliance testing across the Bank. This role also involves identifying and mitigating AML/ATF risks, ensuring compliance with regulatory standards, and providing guidance to staff and...
-
Processing Administrator
6 months ago
Thornhill, Canada My Insurance Broker Corp Full timeLooking to join a vibrant team committed to providing compassionate, professional, and respectful care to our diverse community? We're excited to offer an opportunity for an Administrative Assistant to join our dynamic team! **Professional Skills** - Oversee completion of necessary forms and compliance with policy requirements by Brokers, ensuring...
-
Assurance and Business Advisory Manager
7 months ago
Thornhill, Canada Prasad & Company LLP Full timeThe Assurance and Business Advisory Manager is responsible for developing strong internal relationships between team members and Partners to ensure client projects are prepared and completed effectively and accurately. Strong organizational skills with the ability to successfully manage multiple priorities, engagements, and deadlines are inherent. They must...
-
Assurance and Business Advisory Manager
7 months ago
Thornhill, Canada Prasad & Company LLP Full timeThe Assurance and Business Advisory Manager is responsible for developing strong internal relationships between team members and Partners to ensure client projects are prepared and completed effectively and accurately. Strong organizational skills with the ability to successfully manage multiple priorities, engagements, and deadlines are inherent. They must...
-
Delivery Specialist
6 months ago
Thornhill, Canada AWIN - Jaguar Land Rover Thornhill Full timeOur Jaguar Landrover Thornhill Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...
-
Insurance Support Associate
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results. We work hard and play hard. We're about doing what's right, and feeling good about...