Gcc Automation Intern

2 weeks ago

Ottawa, Canada Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Why Ciena?
- We’re a company rooted in people—seeking to create a vibrant and inclusive environment, where everyone feels they can belong.
- Accelerate your career path by gaining hands-on experience and exposure to the latest technology. Our interns and graduates work on real projects in real time in world class labs. Be a part of tomorrow’s future - today.
- Mentoring. Networking. Leadership Opportunities. We recognize that the learning doesn’t stop when you leave school - we champion a team environment for development and provide the tools to achieve success.
- We are big proponents of life-work integration. Our people make a big difference at Ciena, but we want to shine light on their differences outside of working hours too. CienaCares supports non-profit causes important to employees by matching employee financial contributions and dedicating time for volunteering.

The Opportunity:
4-month work term: May-August 2023

Ciena Global Services is currently searching for a COOP for Automation Tools Development, skilled in scripting, AI and cross functional collaboration, excited to improve and automate our case management infrastructure. Our goal is to enabling faster and, smarter case resolution, leveraging the virtual knowledge libraries, nodal log files and KPIs.

How You Will Contribute:

- Reporting to the director, Digital & Operational Excellence, you will work_ to understand the systems, networks, hardware and software they would be working with, but also the skills needed to communicate and collaborate with other business units. The job requires programming skills in languages such as Python, Perl, Java, Javascript, Go. Experience with analytics, AI / machine learning.
- Collaborate with business units to fully understand current state of operations and define automation opportunities
- Programming new automated components
- Proactive in researching the latest in technology as it pertains to AI driven automation tools, scripting languages, APIs
- Excel in managing cross functional relationships and project teams
- Maintaining a professional demeanor with colleagues

What Does Ciena Expect of You?
- A sense of urgency - what’s important to the customer is equally important to you. You make getting things done a priority.
- Integrity - you hold yourself to the highest level of personal and professional standards of conduct.
- You embrace change - thriving in a diverse environment of ever-changing priorities and sometimes stressful situations.
- The flexibility to work independently with mínimal supervision as well as part of a broader team.

The Must Haves:

- Working towards completion of degree in Engineering or Computer Science
- Experience with testing and provisioning automation tool sets (Python, Perl, Java, Javascript, Go)
- Working knowledge of API integration REST, XML, JSON
- Programming and coding experience
- Creative thinking skills
- Excellent verbal and written communication skills
- Analytical and problem-solving skills
- Ability to communicate well with other members of the development team
- Exceptional time management, facilitation, teamwork, and organizational skills

Assets:

- Artificial intelligence and machine learning

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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