IT Services Lead

4 weeks ago


Kamloops, Canada TLC Solutions Full time

**About TLC Solutions**

TLC Solutions is a managed service provider (MSP) delivering information technology (IT) solutions across British Columbia, Alberta and California. In 1999 TLC Solutions onboarded our first client in Terrace BC, we are proud to still serve this client today.

We offer a complete IT solution to small and medium sized businesses by supporting workstations and servers, building new servers and network infrastructure, working with clients to establish IT budgets, migrating from on-premises infrastructure to cloud environments, and working with third party vendors to ensure the job gets done correctly.

United by our core values of Joy, Teamwork, Honesty, Loyalty, and Accountability, TLC is on a journey to help people love technology and deliver Technolojoy.

About the opportunity

Hours: Monday - Friday 8am -5pm

Location: We are open to this role being located at our Kamloops office or remotely in Merritt or Kelowna.

We are looking for a qualified team leader for our Kamloops (and future Okanagan) team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Key Accountabilities
- Creating an inspiring team environment with an open communication culture
- Collaborating with all levels of business
- Setting and maintaining team goals
- Discovering training needs and provide coaching
- Completing one on one’s with individual team members
- Managing onsite requirements
- Balancing ticket loads across your technical team
- Working with TLC leadership to help drive positive change
- Gauging facility improvements/needs
- Reporting fleet vehicle condition for the office
- Ordering basic consumables and office supplies

This position reports to the Director of Managed Services and the hours are Monday to Friday from 8 AM - 5 PM, having a 1-hour unpaid lunch break.
- Experience as a team leader or supervisor
- Strong collaboration skills with other areas of business
- Ability to approach problems with a calm and professional manner
- Excellent communication and leadership
- Organizational and time-management
- Strong Decision-making ability
- 3+ years IT Experience
- Class 5 Driver’s license
- Successful completion of Criminal Background Check
- Legally allowed to work in Canada
- Ability to come to the office and go to client sites at irregular intervals
- Clean driving record and ability to produce a drivers abstract and claims history letter
- Ability to successfully complete random drug and alcohol screening

WHAT WE OFFER
- RRSP matching (3%) program
- Social committee/events and a commitment to our People & Culture
- Strong benefits package for all employees working >20 hours, including critical illness, medical, dental, orthodontics, and more
- Career growth potential as we scale the business
- Professional development support including tuition reimbursement
- Channels to ‘give back’ to our local communities



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